• Managing a team of 170+ pickup & delivery executives directly on a daily basis.• Lead all aspects of hub operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement.• Lead all aspects of riders operations pertaining to the assigned clusters including but not limited to rider planning, onboarding, productivity, training and engagement.• Delivery executives weekly logins is to be maintained.• Supervise and coordinate with fleet on regular basis to identify problem areas and fraud activities. • Improve and maintain promised delivery times ,SLA for better customer experience.• Conduct classroom/ field training at individual level.• Conduct regular field audits for better compliance among delivery executives.• Manage and control voluntary attrition and control absconders.• Ensure excellent customer experience by solving order level escalations.• coordinate flow of orders to ensure products are shipped on time to meet customer delivery promise.• Driving performance management of your team members. Preparing and implementing training and development plans for delivery executives.• Ability to manage day and night shifts.• Perform in depth problem solving in all areas to ensure successful and continuous operations.• Communicate with internal and external suppliers using all communication channels available • Report and escalate systemic issues to management as necessary and in a timely manner• Fully understand processes and daily goals, and make recommendations to improve performance• Support and work in all areas of the hub as required and as determined by site management• Perform administrative duties, and additional functions, as needed and determined by management• Support other spokes/ hub centres as required and as determined by city leadership• Stand-in for Area Manager.

Lead a team 270+ drivers on a daily basis for the assigned clusterRecruit, retain and manage driver partnersPlan ways to improve the quality of driver-selection, as well as the stringency and effectiveness of the driver-tests over time. Provide feedback to the drivers so that they are on the path of continuous-improvement.Manage, motivate and improve the effectiveness of the driver onboarding team.Monitor and improve Driver NPS, to ensure driver happiness and retention over time.Attend driver issues in a timely manner and ensure that all driver-tickets are closed within the allotted TAT.Attend driver issues in a timely manner and ensure that all driver-tickets are closed within the allotted TAT.Monitor and reduce driver attrition, identify and prevent/mitigate causes for drivers leaving.Plan driver shifts keeping multiple variables of optimization in mind, forecast supply availability in an hour-by-hour / zone-by-zone basis using data.Create SOPs for all key and repetitive processes, to minimize variance and ensure a high degree of standardization.Ensure timely payouts for drivers with minimal errors in payment-value, amount, incentive, bonus, debits, etc.Regularly review and monitor driver earnings and incentive levels vis-à-vis market averages and benchmarks.Delivery Partner attendance to be maintained basis demand on a daily basis.Improve and maintain promised delivery times/SLA for better customer experience.Conduct classroom/ field training at an individual level for better customer experience.Conduct regular field audits for better compliance among Delivery Partners.Manage and control voluntary attrition and control absconders by conducting regular engagement activities.Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.Ensure excellent customer experience by solving order level escalations.Support Delivery Partners during emergencies and exigencies

1.) Coordinate with internal and external customer for daily query.2.) Resolve customer dispute on PAN India branches delivery and pickup by coordinating with agents on Day today basis.3.) Coordinate with transhipment team and sales team for daily booking and delivery data report updation.4.) Key responsibilities to provide door service to customer, with valued to customer on time, and proper feedback about his shipment transaction details, and update delivery/pickup details in system. Proper checking of shipment export related documents, weight, contents, invoice value, in respect of Indian customer. Give feedback to our management about customer requirements, and to customer for our new product information, new techniques using to make his shipment delivered on time,5. ) Track and Trace of shipments of key customers as per Co. network flow.6)contact delivery gateways regarding re-booking of undelivered consignments.7)contact customers regarding damage claim processing8)attending team meetings with market vehicle vendors

• IT lead generation project for videoconferencing solutions