Sidharth Gupta🌟 Email and Phone Number
Sidharth Gupta🌟 personal email
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With over 10+ years of experience in total and with working with multiple geographical locations and companies , I feel client success and servicing have been in my blood and I believe in the same as Customer Success has been my passion.I help Multinational companies increase their profitability by 30% by onboarding, retaining, and upselling their services to new and existing customers through the UEVS framework. My framework is a proven methodology that has helped companies of all sizes achieve their business goals.I graduated from Symbiosis and even a Post Graduate Diploma in Marketing Management from Narsee Monjee Institute of Management Studies and soon started to associate with US and UK-based leading companies like Better.com, British Telecom, and Brandmuscle serving in Client Servicing roles and in Indian companies like Magicbricks, Square Yards India Pvt Ltd in Business Development Roles.Career Highlights ⭐️Better.com• 36% Showings boosted showing by organizing SaaS Boot Camps and preparing GCals, sending email invites, and 23% Increase in target outreach and showings by 10% and by planning the schedules of the sales agent and ensuring all the perfect documentation in CRM software.Grab Home India• 10% Profit and 12 Crore revenue quarterly by guiding state and city launches.• 10% Increased Sales and 50+ virtual site visits during the second wave of CovidSquare Yards • Boosted sales by 20% in the second quarter of 2019 and over-achieved revenue target by 30% during lockdown and coordinated various events like Black Friday, Azadi, and many more.British Telecom• Coordinated Order Processing, Order Handling, Backoffice Support, and Handling Customers Queries.Awards & Accomplishments 🏆• Consistent 2 Quarters of 100% CSAT in serving the Government Sectors and Billing Departments.Skills• Customer& Client Relations Management • Salesforce • Business Development • Event Management• Operations Management.Proficiency in CRM & Collaboration platforms :• Zendesk• Jira• Monday.com • Teams • Zoom • FUBPersonal Strengths: • Problem-solving, • Communication• Interpersonal skills • Fostering long-lasting relationships.As I explore new opportunities, I am eager to further enhance customer experiences and drive business growth in a dynamic and rewarding environment.Let's connect and explore ways to create exceptional value together for connecting with me Follow me or Dm me.☕ Virtual Coffee with me, as I love meeting new people and hearing new perspectives, on Customer Services & ❤ Cricket.
Magicbricks
View- Website:
- magicbricks.com
- Employees:
- 1030
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Customer Success ManagerMagicbricks Apr 2024 - Present• Strategic Planning: Crafting targeted strategies that have resulted in a 20% year-over-last Quarter growth across all locations.• Client Engagement: Managing a portfolio of 50+ key accounts with a 70% retention rate through proactive communication and personalized solutions.• Team Leadership: Collaboration with Sales Managers to achieve a 15% increase in average deal size and a 30% improvement in client satisfaction scores.• Cross-functional Collaboration: Collaborating with teams to align customer needs with product enhancements, resulting in a 25% increase in upsell opportunities.• Process Optimization: Implementing CRM enhancements, reducing response times by 30%, and enhancing team productivity.
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Campaign ManagerMagicbricks Dec 2023 - Apr 2024Noida, Uttar Pradesh, India• Utilizing Salesforce as a CRM, I am optimizing lead generation, resulting in a 20% increase in qualified leads.• In client portfolio management, I am effectively handling 40+ portfolios, implementing personalized strategies that led to a 22% increase in retention. I served as a trusted liaison between clients and internal teams, ensuring seamless collaboration.• As a cross-functional leader, I spearheaded teams, improving campaign efficiency by 18% through data-driven decision-making. I am a results-driven strategist who implemented insights, yielding a 14% increase in renewals.• Additionally, I conduct regular training sessions to keep teams updated on industry trends and best practices, contributing to a continuously evolving and high-performing environment.
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Senior Client Success SpecialistBrandmuscle Dec 2022 - Jun 2023Noida, Uttar Pradesh, IndiaI was a highly motivated and results-oriented professional and I am skilled at building and maintaining relationships with customers, identifying and resolving customer issues, and driving adoption and retention. I have a proven track record of success in exceeding customer expectations and delivering measurable results. I was a highly skilled Client Success Specialist with a proven track record of success. I am confident that I can make a significant contribution to your team and help you achieve your customer success goals. In my job at Brandmuscle, some of the major responsibilities include the following:• Owned the entire relationship with Husqvarna and Pandora, including onboarding, implementation, training, adoption, retention, and satisfaction.• Established relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.• Used Zendesk to create wireframes for creating Campaigns and Promotion activities.• Developed and maintained customer-success strategies and best practices, as well as customer-support content.• Worked with the Creative Team, Graphic Operations, and Display Templates team to create effective customer-support content.• Maximized retention and growth by 20% through communicating effectively with both internal and external senior managers to better understand customer needs and share learnings.• Maintained existing customer-success metrics and data as directed by Husqvarna and Pandora.• Tracked and analyzed customer-success metrics to identify areas for improvement and make recommendations to the team. -
Lead : Sales And PartnershipPayomatix Apr 2022 - Nov 2022NoidaI was a sincere and committed Partnership specialist in the Fintech services industry. I am skilled at developing and executing partnership strategies that drive revenue growth and customer acquisition. I have a proven track record of success in building and maintaining relationships with top partners, including asset management and banking firms. I also coordinated the events owned by the company "𝐅𝐨𝐮𝐧𝐝𝐞𝐫 𝐈𝐧𝐯𝐞𝐬𝐭𝐨𝐫 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐐4" and it was an absolute success was held in the month of November at Crowne Plaza , Mayur Vihar New Delhi I was a highly motivated and results-oriented individual with a proven track record of success in partnership management. I am also proficient in using Lusha, Email Finder, Google Suite, and Microsoft Office Suite. I am confident that I can make a significant contribution to your team and help you achieve your partnership goals. I was also responsible for the Lead Generation to increase the revenue from the clients.Some of the main responsibilities, I handled were as follows:-• Assisted the Partnership Manager / VP of Partnership in creating partnership proposals, process flows, and commercial offerings, resulting in a 20% increase in partnership revenue.• Maintained day-to-day communications and relationships with top partners, including asset management and banking firms.• Initiated new partnerships and collaboration with asset management and banking partners, resulting in a 20 Lacs increase in revenue.• Worked closely with the internal team to ensure smooth operational processes and stepped in to troubleshoot problems requiring collaboration with partners when needed.• Updated the internal team with new information/materials from partners, including monthly fund fact sheets, monthly prospectus, and new products. -
Better Real Estate (Operations Sales Analyst)Better May 2021 - Mar 2022Gurugram, Haryana, IndiaI was an enthusiastic Analyst with rich experience in the real estate industry. I am skilled at leading operations, managing relationships with clients and stakeholders, and developing and implementing new processes. I have a proven track record of success in exceeding client expectations and delivering measurable results.I was a highly skilled and experienced confident person that I can make a significant contribution to your team and help you achieve your business goals and help in creating a well-knit environment of not only building closely with the cross-functional teams but also ensuring the best services for the overall development of the clients who were associated with Better and ensuring the repeated customers were being facilitated and amazing after-sales service to the clients.The major Responsibilities, I handled at Better are as follows.• Led operations and warranted that all the clients have a pleasant experience.• Set up California Market from scratch, aided stakeholders, and building quality relationships with the clients, and increased CSAT by 90%• Initiated pilot project by launching California Market and created SOPs creating a new source of revenue and increasing business by 70%.• Comprehended client requirements, and expectations and briefed the front-end team after conducting secondary research and collating relevant information, and using Zendesk as a software to help in creating tickets and reducing the time by 30%.• Assured proper showing of properties following optimum routes. Provided end-to-end solutions to clients, bridged operational and sales-oriented outcomes by using my very own UEVS model• Implemented CRM, and acted as a liaison between the Mortgage, Sales, and help in updating feedback about leads on CRM and enabling SaaS within various departments. -
Senior Sales ManagerHomekey India Consulting Pvt Ltd. Oct 2020 - Apr 2021Noida, Uttar Pradesh, IndiaI was a passionate Sr Sales Manager. I am skilled at developing and executing marketing strategies, managing projects, and leading teams. I have a proven track record of success in driving leads, generating sales, increasing brand awareness and creating an environment of trust and helpfulness amongst the team members, and facilitating the best overall experience to the clients and team members. My key responsibilities included the following :• Grew leads by 20% and generated sales of $1 million in the first year.• Increased brand awareness by 15% through social media marketing and content marketing.• Organized and executed a successful marketing event that generated 100 leads.• Spearheaded marketing activities for the builders, including social media marketing, content marketing, and event marketing.• Managed a team of 7 and managed all aspects of marketing projects, from ideation to execution.• Controlled vendor identification/onboarding, negotiated/finalized contracts, and placed orders timely to ensure smooth operations between clients and service providers.• Provided need-based coaching to enhance team skills and drove teams towards higher performance and quality expectations. -
Business Development ManagerSquare Yards Apr 2019 - Oct 2020Noida Area, IndiaI was an Energetic Business Development Manager with 1.5 years of experience in the fastest startup of the Indian Real Estate industry. I was skilled at building and managing relationships with key accounts, developing and executing sales strategies, and driving revenue growth. I have a proven track record of success in exceeding sales goals and delivering outstanding customer service and business development and team building and rigorous sales pressure in a dynamic changing environment.I was a highly skilled and experienced Business Development Manager with a proven track record of success. I am confident that I can make a significant contribution to your team and help you achieve your sales goals.Major Responsibilities at Square Yards included the following :• Acted as an Account Manager for key high-end B2C partners. Managed outbound calling and filtered potential clients.• Documentation of all the paper works and filling of the clients.• Virtual Site Visits coordination with the Senior Management so that the site visit could be possible during the Covid Times.• Be a one-stop solution service provider at the time of Events and escorted the guests who attended the events and giving them the best options possible and collecting and facilitating them with ease so that they may not face any issues during the events.• Regular follow-ups with the clients and ensuring the best services in terms of after-sales services are being offered by us.• Authorized and investigated all transactions as per defined KPIs and SOPs.• Trained and mentored juniors on sales techniques and client experience.• Synchronized with different teams to smoothen daily business activities. -
Senior AssociateBt Sep 2015 - Apr 2019Gurgaon, IndiaI was a sincere and dedicated Customer Service Representative with 3+ years of experience in the telecommunications industry. I am skilled at processing orders, troubleshooting customer problems, and resolving issues. I have a proven track record of success in providing excellent customer service and meeting customer expectations.At my previous role at British Telecom, I was responsible for the following:• Processing orders for broadband and telephone lines for customers in the UK.• Helping customers troubleshoot their problems and resolve the same.• Providing necessary solutions to customer problems.• Worked as an advisor in the major and government sector for the provisioning and selling of telephone lines connections and broadband.• Coordinating with sales executives in the UK to enhance sales techniques for the government and private companies in the UK.• Worked as a proactive care specialist for the broadband related queues in order to fix their broadband speed issues proactively.• Worked as a TAC Data Cleansing Sales Specialist in the Back Office Billing team to clear all the billing mismatch errors for the customer.• Worked with BTBP, which was a dedicated team for managing billing issues of call plans.• Worked in the back office order issuing team, which was responsible for issuing orders on the requests received through queues, email, and WAM (Work Allocation Management).
Sidharth Gupta🌟 Skills
Sidharth Gupta🌟 Education Details
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Business/Commerce, General
Frequently Asked Questions about Sidharth Gupta🌟
What company does Sidharth Gupta🌟 work for?
Sidharth Gupta🌟 works for Magicbricks
What is Sidharth Gupta🌟's role at the current company?
Sidharth Gupta🌟's current role is Customer Success Manger| Client Servicing | Campaign Manager| I help Multinational Companies by transforming the Retention Rates and achieve maximum Renewals and Supercharge Client Loyalty and increased wallet shares..
What is Sidharth Gupta🌟's email address?
Sidharth Gupta🌟's email address is sg****@****ail.com
What schools did Sidharth Gupta🌟 attend?
Sidharth Gupta🌟 attended Narsee Monjee Institute Of Management Studies, Symbiosis International University, The Emerald Heights International School, Indore.
What are some of Sidharth Gupta🌟's interests?
Sidharth Gupta🌟 has interest in Social Services, Children, Cricket, Surfing, Music, Arts And Culture.
What skills is Sidharth Gupta🌟 known for?
Sidharth Gupta🌟 has skills like Team Management, Market Research, Business Development, Marketing Strategy, Business Strategy, Marketing, Sales Management, Microsoft Office, Customer Service, Powerpoint, Online Advertising, Microsoft Excel.
Who are Sidharth Gupta🌟's colleagues?
Sidharth Gupta🌟's colleagues are Avinash Vats, Hemant Arora, Muskan Shukla, Sunnil Yadav, Munesh K S, Ankit Rai, Jitendra Kumar.
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Sidharth Gupta
India Ta Leader @Amazon || Ex- Samsung, Infosys, Capgemini || Top Hr Leaders Of India 2023Noida -
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