-Analyze One yield and Lightspeed to determine daily rates for hotel pricing-Attend Revenue calls with the revenue manager and general manager -Certified revenue management team member-Responsible for hotel daily operations -Responsible for employee learning and development and making sure all complaint trainings are met-Supervise the Front office staff and front office operations-Establish a Weekly schedule for the front office staff -Coordinate with the Sales and Housekeeping department with regard to reservations and room preferences -Balance Hotel Room Inventory on the Hotel Property management system to ensure optimal room -sales -Handle guest complaints and grievances as and when needed -Filing and uploading the Incident report -Coordinate, assign, and review the work of front office clerks-Ensure smooth operation of front office shifts and other hotel property management systems-Undertake front office shifts and tasks if and when needed -Hire and train Front desk staff in job duties, safety procedures and company policies-Facilitate and follow up on Accounts Payable and Accounts Receivables -Order stationery and office supplies

-Establish weekly schedules and procedures and coordinate activities with sales, events and housekeeping departments-Make sure group reservations are entered correctly into the hotel's property management system (OPERA) -Ensure all the reservations for the day are screened, and coordinate any necessary requests with the front desk -Coordinate, assign and review the work of other reservation agents-Communicate with online travel agencies and other accommodation agencies regarding reservations and payments -Ensure travel agents receive accurate commission on a timely basis -Coordinate with the sales department and input new company profiles into the hotel property management system -Ensure smooth operation of property management systems and reservations systems and resolve any issues.-Coordinate with the revenue manager to maximize hotel occupancy -Ensure there is no rate discrepancy in reservations and resolve if any issues-Hire and train Reservations staff in job duties, communications, safety procedures and company policies-Prepare and submit reservation cancellation and no-show revenue reports to the front-office manager -Requisition department stationery if and when necessary -Handle customer complaints or grievances

Internship in sales and marketing department of the hotel. Attended numerous sales calls and marketing meetings.Responsibilities -Meet or exceed set goals.-Initiate and follow up on leads.-Maintain and participate in an active sales solicitation program.-Monitor production of all top accounts and evaluate trends within your market.-Regularly contact existing accounts based on the tracing frequencies of the Account Coverage -Program.-Meet or exceed sales solicitation call goals as assigned by the Director of Sales.-Invite clients to the hotel for entertainment, lunches, tours and site inspections.-Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.-Assist in the preparation of required reports in a timely manner.-Be familiar with all Hotel sales policies and selling techniques with an emphasis on -maximizing occupancy and Average Daily Rate (ADR).-Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.-Use your properties computerized sales management system to manage the hotels business, including (but not limited to) generating reports, entering business, blocking space and building accounts.-Meet and greet onsite contacts.-Abide by Prime Selling Time (PST).-Develop networking opportunities through active participation in community and professional associations, activities and events.-Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.-Entertain clients.-Handle inquiries as part of Inquiry Day Program.

Industrial training- Trained in the core ares of hotel which included Food and Beverage, Front office, Housekeeping and Culinary department.

Worked as an intern in the renowned restaurant, Bombay canteen where I was trained under direct expertise of managers who have 10+ years of experience in the industry. Observed all minute details on the functioning of a restaurant.