Construction of Commercial and Residential projects within Delhi / NCR and Uttar Pradesh.

Service (All India) Joined as Head – Customer Service and with the series of promotions promoted as GM – Services (All India).Notable Accomplishments;Managed the services support at all India level through three major divisions viz.Call Centre with both Inbound (Customer Queries and complaints) and Outbound Calling (Happy Calling – Customer Satisfaction Calls).Backend service support team including engineers and service head. Battery Division / TRC. Played a stellar role in increasing the size of the call centre and growing it to a hi-tech function with introduction of Single Number / Toll Free number access, new infrastructure and facilities. Introduced Extended hours of customer service support by bringing in seven days week working of Call Centre.Happy Calling to Dealers / Distributors and Customers thereby creating a new process of Customer Satisfaction MIS

Operations All India Info Vision Group (IVG) is one of the largest independent IT enabled services companies in India (360 Degree CRM)

Notable Accomplishments;Coordination for Internal Training Programs – Both for agents and Middle Management.Inbound Call HandlingHandling Escalated calls in the capacity of Acting Supervisor.Training the team members on products and processes