Technical support specialists with over 7 years of experience in IT Helpdesk/Desktop support and I have a broadrange of skills and knowledge in providing technical support to end-users. Responsible for troubleshooting hardwareand software issues, installing and configuring software and hardware, resolving network issues, and providingtechnical assistance to end-users through various channels such as email, chat, and phone.Looking to leverage my wealth of knowledge and experience to contribute to the growth of an organization.Installing, configuring, and troubleshooting desktop systems, workstations, AWS VDI, and network problems for different clients.Records, monitors, and manages client problems in a ticketing system to guarantee prompt resolution.Addressing phishing and spam emails, retrieving files and folders from online backups, resolving Outlook problems such as difficulty opening, sending, or receiving emails, and re-creating profiles.Dealing with network outages involves restarting access points and networking devices, occasionally requiring communication with the user’s internet service providers.Managing Active Directory involves adding or removing members, modifying account information, handling aliases, resetting passwords, and unlocking accounts. Cisco Umbrella and Office 365 administration includes blacklisting and whitelisting emails, websites, and domains with IT-Admin’s approval. Duo Security responsibilities encompass account creation, phone addition, bypass code generation, and user reactivation. In Office 365, tasks include adding or removing roles, managing distribution lists, group membership, shared mailboxes, email delegation, email forwarding, setting up multi-factor authentication, and license assignment.Providing folder permissions to users after obtaining appropriate authorization by adding them to security groups.Key Skills:Technical TroubleshootingIT HelpdeskSystem EngineerPower ShellOutlook ConfigurationDHCPDNSVPNMFAOffice 365Duo SecurityAmazon WorkspaceVirtual Desktop InfrastructurePrinter SupportHardware & Software SupportConnectWise ManageAutomateSecret Server AdminNetwork ConnectivityIncident ManagementUser Training & GuidanceRemote AssistanceSystem DiagnosticsCustomer Service ExcellenceTicketing Systems (e.g., ServiceNow)Active Directory ManagementMicrosoft Office SuiteProblem-Solving & Analytical Thinking