Siddharth Soni Email & Phone Number

Delhi, India

New Delhi Area, India

• Operating as the lead point of contact for all matters specific to the accounts.• Building and maintaining strong, long-lasting customer relationships.• Overseeing customer account management, including negotiating contracts and agreements to maximize profits.• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.• Develop new business with existing clients and identify areas of improvement to meet sales quotas.• Forecast and track key account metrics.• Collaborate with sales team to identify and grow opportunities within territory.• Assist with challenging client requests or issue escalations as needed.

New Delhi Area, India

• To expand business by establishing official partnership with leading marketing automation service providers in India, to serve their clients & to assist them in attaining value realization from their investment.• To work in tandem with Adobe’s customer success team to serve their clients on Adobe Marketing Suite (Campaign and Adobe analytics) for India geo.• To manage social media marketing channels and day-to-day activities including: Develop relevant content topics to reach the company's target customers. Create, curate, and manage all published content (images, video and written). Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.• Maintains organization staff by establishing training, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews.• Prepares employees for assignments by establishing and conducting orientation and training programs.• Developing goals for the development team and business growth and ensuring they are met.• Developing quotes and proposals for client.• Conducting and attending conference, meetings and industry events such as training and workshops.• Increasing the value of current customers while attracting new ones.• Finding and developing mew markets and improving sales.

Delhi

• Setting goals and tracking the marketing metrics• Liaise with International teams to share best practices and testing plans• Evaluating customer research, market conditions and competitor data• Manage and optimize a large, multi-million-dollar advertising budget• Responsibility for planning and budgetary control of all marketing activities.• Manage and execute campaigns to attract, acquire and retain existing customers.• Overseeing the social media strategy.• Devising strategies to drive online traffic to our website.• Developing and managing digital marketing campaigns.• Managing online brand and product campaigns to raise brand awareness..• Handling outdoor media for pan India as per business requirement.• Supports Events for Organising promotional and on ground campaigns.• Vendor management for materials designing and supply for offline marketing.• Providing guidelines for Identification of dealers outlet both for POS & Retail branding.• Co-ordinate with the Sales team and trade / retail channel for execution of schemes, events and promotional campaigns.• Provide smooth availability of Merchandising material like POS, POP, On shop-In shop displays across offline channels.• Translation of all Product/BTL campaigns and Outdoor activity to ground levels as per the target segment.

Gurgaon, India

• Guest Relations & concierge management.• Consistently offer professional, friendly and engaging service• Ensure the Concierge team offers the best service, knowledge and assistance to guests.• Assist with any plans or arrangements that guest intends to make.• Assist guests regarding hotel information, itinerary planning & global events in an informative and helpful way• Expanding the Corporate client database and bringing in new clients for Quintessentially Events.• To overlook the gamut of projects being handled by the Events team. This will involve giving direction to the team and ensuring that each project is going as per plan.• Ensuring seamless functioning with client. This involves ensuring that all their requirements have been met and exceeded which in turn leads to customer satisfaction and retention.• To manage the team and ensure they are all working in synchrony with each other and delivering as per the Quintessentially standards.

New Delhi Area, India

• To abide by the mission statement of the hotel, the department and the respective section.• Orchestrate and expedite the registration and checkout process at the front desk• Oversee the daily operation of the front desk.• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.• Demonstrates excellent leadership, communication and team building skills with associates, peers and across departments.• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.• Ensure all Front Office Associate duties are completed daily.• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

New Delhi, Delhi, India

Trained as an intern in Food & Beverage Service, Housekeeping, Front Desk, Food Production and Human Resource departments of a 300 room inventory property.

Master Of Business Administration (Mba), Marketing/Marketing Management, General, A

Activities and Societies: Management Studies

Bachelor Of Science (Bsc), Hospitality Administration/Management, A

Activities and Societies: Hospitality & culinary management.

Education record

Activities and Societies: Schooling.