Poised Lead Analyst with 7 + years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.
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AnalystAmerican Express Mar 2016 - Jul 2023Gurugram, Haryana, IndiaDedicated dispute analyst with 7+ years of experience in conflict resolution and financial discrepancy investigation. Skilled in facilitating negotiations and implementing effective dispute resolution strategies. Managing dispute dealing for the consumers and merchant across various regions (EMEA) Reviewing documentation and working with the team, business partners and stakeholders toannounce the final resolution. Maintained the chargeback queues to ensure that no cases expire. Collaborated with the colleagues in different department to help streamline the specializedinventory. Identification of fraudulent transactions and determined whether disputes are fraudulent andshould be accepted and pinpoint overall cause of the dispute if they are not fraud.
Frequently Asked Questions about Siddharth Swaminathan
What is Siddharth Swaminathan's role at the current company?
Siddharth Swaminathan's current role is Analyst at American Express.
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Siddharth Swaminathan
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