• Seasoned Customer Service Professional offering more than 17 years of domestic and International flying experience, onboard safety awareness and dedication to exceptional customer service for the benefit and growth of JetLite India Ltd.• Experience in Customer Service Delivery, Product Delivery, Aircraft Safety Procedures and Aviation Medicine.• Result oriented and a dependable professional who excels in a fast pace environment as well as in supervising people to increase productivity and company profitability. Expertise in formulating and implementing Customer Service Procedures with the ability to relate theory with practice.• Dedicated individual with a reputation of going consistently beyond what is required & using personal high skills to achieve results.• Writing Flight Attendant Evaluations and Assessments on cabin crew regarding safety, tardiness, appearance, standard operating procedures, team player and giving motivational and developmental feedback.• Demonstrate ability to manage human, financial and material resources towards the achievement of stated objectives, to plan and manage work programs. Lead, motivate and provide effective guidance to a team of professional staff.• To deliver excellent and superior in flight service consistently to meet and exceed customer expectations • To ensure proper management of all cabin and galley operations in normal and emergency situations in accordance with the set safety standards.• To maintain at all times a high level of discipline of oneself and the crew under his charge as stipulated in the rules and regulations of cabin crew• To maintain at all times the grooming of oneself and for cabin crew.• Work in co ordination with other departments to ensure smooth functioning during the flight • To control and manage guests and ensure their safety while travelling especially emergencies.