Banking and Financial Services professional with 18+ years of experience in the BPO industry in Insurance(Automobile, Life and Property and Casualty Insurance) and Banking(Capital Markets and Brokerage) domains. Have good amount of end to end experience in strategy building, solution identification, transitions, knowledge transfer, setting up new operations, lean & six sigma, leading large teams and managing profitability. I am a “Senior Manager” – Operations and Transitions, engaged in project management. Involved in tracking all toll gates at every level and ensuring all project activities are on schedule. Manage and Own the End-to-End delivery and completion of projects leading to high customer satisfaction.