Experienced IT support specialist with 5 years of expertise in managing production, pre-production and lower environments. Proficient in system administration, database management and troubleshooting complex issues, ensuring seamless operational support. Skilled in ITIL processes for incident, change and problem management to maintain service quality. Demonstrates technical proficiency , effective communication and a commitment to continuous improvement in a dynamic IT landscape. Experienced resource with skillsets of Linux , Unix , SQL, Windows , ITIL management, Change Management, Devops , Server Maintenance and Attestation, Vulnerability Management and other application support technicalities. Having hands on experience in responsibilities of monitoring, deploying, installing, upgrading & implementing infrastructure projects. Proficient in diagnosing system problems, collaborating with development and other support teams and delivering quality support to end users. Looking for a new opportunity to showcase my talent for company benefits.