Siddhartha Kodeeswaran Email & Phone Number

Bengaluru, Karnataka, India

Banglore

> Resolving the issues and providing advice on technical issues that are reported by customers, stakeholders, sales, CSMs (Customer Success managers), or the L1 Support Team, on a priority basis, via email or the ticketing system.> Prioritizing and triaging the issues reported by Customers, then assigning them to Engineers.> As a SPOC, I will be responsible for conducting defect meetings in conjunction with Engineering & Partnership to prevent and solve issues that customers report.> Working closely with the SVP, Engineering, Product & Support to enhance the existing production workflow.> Automated the custom reports that customers requested with my team at retool.> Assigning high-priority issues and enhancements requested by customers to respective Engineers.> Created the Jira ticket workflow process for the organization with DevOps.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Performing Quality Analysis on designs and functionalities of the websites developed in-house. ● Tracked, reproduced and delivered the fix for the issues that are highlighted by users and also identified during the time of UAT and production deployments. ● Attended meeting with Business users & offsite team regarding enhancements, issues & deliverables. ● Worked on the migration process between two systems for both UAT and production. ● Supported and resolved the issues faced during the time of production deployment. ● Tallying Monthly GST Reconciliation Reports between KEC & Tax engine. ● Managing the defects based on SLA and getting fixes for the issues by using bug tracking tool Redmine. ● Automated the GST Recon report by using RPA (Robotics Process automation) with the help of macros & batch scripting. ● Advising on the queries and issues reported by Staff, Agent and users● Performing Business Analysis for functional and architectural projects. ● Conducting Business requirement gathering meetings with Business users. ● Analyzing the Business need and proposing optimal solutions. ● Creating Functional Specification Documents based on the chosen solution. ● Conducting FSD walkthroughs with the relevant stakeholders. ● Liaising with vendors and providing inputs for developing solutions. ● Supporting testing phase by providing system walkthroughs, answering clarifications on Business Scenarios and providing defect management support.● Managing the deliveries and estimations with regards to project timelines, scope and effort. ● Maintaining the risks and issues log for the project and escalating on a need basis. ● Keeping the Business team abreast of the Project scope/timeline changes. ● Coordinating with Architecture, Infrastructure, Development and Testing teams.

Coimbatore Area, India

> Developed data transfer process for backend using MySQL and core Java.> Manual testing of all phases of data transfer to core systems.> Fixed issues reported by testing and onsite team.> Managed all local and production source deployments by manually deploying jar and war files in IBM WAS(Websphere Application Server), and through automation using Jenkins.> Experience with Unidata, Informix, and MFT (Managed file transfer) systems.

India

Acquired experience and developed a foundational understanding of Core Java, SQL, Manual Testing, Linux, and basic understanding of Product Management.

Bachelor Of Technology - Btech, Information Technology, First Class

H.S.C

S.S.L.C

Education record