Siddharth Arora Email and Phone Number

XTrader• Managed the ticketing process using ITIL i.e. ServiceNow, Jira and Email, ensuring efficient issue resolution and providing L2 Production Support.• Conducted detailed technical design, development, and integration of multi-platform application systems.• Diagnosed underlying issues, addressing technical issues promptly to minimize operational disruption.• Worked on Portfolio creation and Management with financial markets i.e. derivatives, equities.• Documented processes in Confluence, Enhanced team efficiency by creating detailed procedural guides. Optimal system performance• Supervised job schedules, identified errors or delays using UI and SQL.• Effectively rescheduled and managed Autosys jobs based on evolving requirements and operational needs, ensuring optimal system performance and timely task execution.• Created and maintained comprehensive documentation for Autosys job Schedules, configurations, and changes, facilitating clarity and aiding in debugging.• Utilized automation tool to monitor job performance, proactively addressing issues and optimizing job flow to enhance system reliability and efficiency.Infrastructure and Developer Reporting• Compiled and presented detailed Quarterly DAP (Data Access and Permissions) reports to update infrastructure and developer lists within the production environment, including tracking and managing associated RITM (Request Item Management) records.• Actively participated in updating and maintaining the Configuration Management Database (CMDB), ensuring accurate records of infrastructure components and their relationships to support effective change management and operational oversight.

Key Project: pView - Analytics Process using Data Ingestion• Developed services for file operations, including file parsing, data storage using collection API programming, and data comparison.• Operating and supporting Web Based Applications in Unix server.• Involved in taking backups of files, run Cron job using shell scripting. • Created parsers and managed data by using ETL process, API Development, and Microsoft SQL Server.• Creating java parsers for manipulating raw data into small block of data. • Utilized ServiceNow for effective incident management, showcasing adept skills in streamlining and optimizing processes.• Standardized and automated ETL processes and tools, streamlining data extraction and reporting.• Enhanced data integrity to 20% by determining and rectifying data incorrectness.• Achieved a 20% increase in client satisfaction by travelling to client locations and delivering excellent IT services.• Succeeded in attaining a 95% customer query resolution rate by tracking issues through Zoom communication and ticket systems and resolving clients’ product queries.• Offered L2 support in determining networks, SharePoint, and cloud issues and upgrading technical applications.• Ensured accurate identification and resolution of complex technical (software/hardware) issues, database operations, and data inaccuracies through the user tickets system by delivering robust SQL assistance.• Assured 98% issue resolution rate within agreed service level response times through effective execution of service management processes.

• Implemented email and alert services for case errors and system updates to enhance notification and response capabilities.• Worked on the UI module web services and local middleware to create various RESTful web services, facilitating workflow integration within the system.• Implemented seamless configuration, implementation, and delivery of multiple applications, ensuring smooth deployment and operation.• Designed and prepared dashboards, and delivered effective solutions for backend applications to improve visibility and performance.• Troubleshot XML configuration file, escalating issues to relevant departments for timely resolution. Conducted root cause analysis and collaborated with support teams to recommend customized solutions.• Set a benchmark of excellence by resolving complex issues through MS SQL queries and data analysis, enhancing system stability and performance.• Increased customer satisfaction in the transportation industry by 20% through on-call support and technical issue resolution, and providing guidance on product installations.• Reduced resolution time by 30% through the optimization of the ticket resolution process, enhancing overall customer satisfaction.• Experienced in Java Application maintenance using ITIL tools. • Identified root causes to resolve software issues and tickets, ensuring SLA targets were met, while coordinating with the team via Slack and email.• Demonstrated strong skills in understanding client needs, providing updates, and ensuring satisfaction, contributing to effective relationship management, decision-making, leadership, and problem-solving.• Reduced downtime to 15% and improved application performance by addressing application process errors.• Minimized average resolution time by 40% by diagnosing and resolving complex technical issues to ensure reliable system operation.• Reduced deployment time by 25% through the execution of Dev SecOps practices, streamlining the deployment process.