Client Service - Program Support Specialist
CurrentMagnit™ (formerly PRO Unlimited) is a Global leader and Pioneer in Contingent workforce management. As an IT and healthcare professional, I serve top Fortune 500 international clients and manage specific accounts across multiple domains. Interacting and maintaining Indepth relationship with client for improving and developing business in the first place. Providing Operational support to the on-site Client Service team and ensuring prompt and accurate management of our client’s contingent workforce, utilizing our award-winning Vendor Management Software ‘WAND’ which also known as Magnit. Facilitating processes like contract requests, financial Approvals, onboarding, extensions & rate changes, time-carding, invoicing and offboarding with an ability to handle high volumes of transactions on a regular basis along with providing meeting deliverables and maintaining client relationship. A typical day in our role involves producing data and compliance reports, updating WAND, attending briefings on new roles with clients, monitoring response rates from suppliers, troubleshooting, and assisting other team members as required. Specific activities could vary based on client and location as we serve to the clients having global presence. Providing ongoing operational support to the onsite Program Managers, completing weekly deliverables as outlined in the Service Level Agreement and handling first line escalations by providing resolution, utilizing conflict management and solution-oriented approach. Presenting program performance, contingent workforce analytics, and industry insight to senior leadership. Identifying program cost savings and opportunities for workforce efficiencies to support clients' strategic goals.