Siddharth G M Email & Phone Number

Nottingham, Gb

London

Nottingham, England, United Kingdom

Technical Support: Proven track record in providing timely and effective technical assistance to end-users, troubleshooting hardware and software issues, and ensuring optimal system performance.Customer Service Excellence: Committed to delivering outstanding customer service, adept at communicating complex technical concepts in a user-friendly manner, and resolving issues with a customer-centric approach.Incident Management: Skilled in managing and resolving IT incidents, documenting solutions, and implementing preventive measures to minimize future disruptions.Collaborative Team Player: Thrives in a collaborative team environment, working closely with cross-functional teams to address escalated issues and contribute to the overall improvement of IT processes.Adaptability: Quick learner with the ability to adapt to evolving technologies and industry trends, ensuring a proactive approach to IT service delivery.Operating Systems: Windows, macOSTicketing Systems: ServiceNowSoftware Applications: Microsoft Office Suite, Active DirectoryNetworking: TCP/IP, DNS, DHCPRemote Support: TeamViewer, Remote Desktop

Bath, England, United Kingdom

Contributed to planning, management, and delivery of a consultant project with Babcock aimed at establishing and improving employee understanding in the direction of sustainability.Monitored and aligned business processes with best industry practices and terms to deliver impeccable performances.• Guided team members on maintaining the integrity of the organisation structure within defined system.• Analysed and upgraded organisation structure; drove change management efforts to surpass set goals.• Analysed and upgraded organisational design and department structures as per emerging business needs.• Created appropriate records of organisational changes to support the decision-making process.• Provided high-quality consultancy services for operational excellence and organisational success.• Estimated, forecasted, prepared, and controlled budgets.• Developed and maintained communications at all corporate levels to meet and exceed defined goals/objectives.• Devised and implemented project management roadmaps and controls by using project management tools.Key Achievements• Planned and conducted a quantitative analysis of 50 Babcock employees to determine and improve their approach related to understanding and management of sustainability and climate changes; created training templates.• Increased employee engagement by 60% by formulating and recommending strategic plans for the Babcock multinational corporation on employee engagement with sustainability during the Practice Track.• Evaluated and revamped Babcock's current engagement techniques by performing research on various competitors.• Achieved a Distinction in the Presentation and the Business report submitted to Babcock.

Kochi, Kerala, India

Atlanta Metropolitan Area

Delhi, India

Doha, Qatar

I worked as part of an administrative team on a project to analyse and manage material count within various projects of the organization. My responsibilities in this firm included:• Client Management: During the 8-week assignment, I was the primary contact between our team and other clients. I was responsible for ensuring the building system’s material take off for fire systems and progress billing certification along with posting in Enterprise Resource Planning on time.• Procurement development: I formulated effective communication between clients and suppliers which resulted in the smooth functioning of the project with minimal delays along with drawing analysis of the project.• Competitor analysis: I undertook a complete analysis of project engagement initiatives amongst similar size companies to understand best practices in the sector.• Project management: I was included in the daily meetings conducted by the project manager and had to prepare the minutes of the meeting. : I also was responsible for the total inventory management, reporting it to the project manager daily.

Doha, Qatar

As a part of UG guidelines for the compulsory internship, I obtained the placement to work for one of the largest Engineering companies in Qatar for the construction project at Qatar University of an Underground firewater tank. My responsibilities included: • Contractor & Consultants Management: Dealing with various constructional aspects and procedures with contractors, consultants and client.• Budget Allocation: Studying the preparation of budgets and estimates which was allocated to the project.• Safety & HR Management: Industrial site visits to carry out quality assurance and quality checks along with completing regulatory documents concerning safety issues of the contract workers.

Master Of Science - Ms, Engineering Business Management

Bachelor Of Technology - Btech, Civil Engineering

Education record