Siddharth Kumar Email & Phone Number

Hyderabad, Telangana, India

• Providing troubleshooting support, configuring, monitoring, optimizing and RCAfor Azure alerts that come up in Temenos digital banking products andapplications. Knowledge on end-to-end functionality of core-banking.• Worked on Temenos Data Hub where we test data transfer operations to analyzeand generate reports for organizational requirements and better performance.• In-depth knowledge of product back-end functionality and development.• Managing daily operational tasks that include product upgrades/ configurationsand code automation as part of off-shore application management.• Proficiently managed as POC for client inquiries, concerns and resolution.

Hyderabad, Telangana, India

Responsibilities:- Performed troubleshooting on sales orders and assist to execute various enhancement management processes.- Responsible for all the company and business policies, administer all open sales order and ensure appropriate order flow.- Managed communication with all the sales department order and process all the customer orders and shipment of products to ensure optimal practices for all the processes.- Ad-hoc work management, order fullfillment and target achievement.

Hyderabad Area, India

Responsibilities:- Transcriber, Annotator and GSR (Goal Success Rate) Specialist. SME (Subject Matter Expert) in GSR and Annotation.- Maintained GSR metrics above the required target consistently.- Exception Handling and performance improvisation of Alexa across devices.- Report issues with tools and software to the development team and work with text, speech, other types of data, attach tags to the contents at scale.- Key resource of recruitment process in conducting interviews for regional language proficiency.- Actively involved in the pilot testing of Virtual Process (VCC)