Siddharth Pathak Email & Phone Number

Oakville, Ontario, Canada

• Provide updates to stakeholders related to system issues or changes acting as the conduit between IT and contact centers by investigating issues and acting on behalf of marketing operations/customer service with IT and various external vendors.• Provide operational, technical and process improvement support across multiple systems.• Work with Business units to organize and complete work orders and requests for system support.• Provide subject matter expertise and design consultations on call centre technologies.• Participate in requirements gathering and work with business partners to determine prioritization of development, testing and deployment.• Create system process flows, customer experience flows, and communications for various audiences and levels.• Clearly communicate the impacts of all system related changes, additions, issues, conversions to stakeholders.• Support testing efforts, provide test scenarios, and interact with testers and test department to ensure testing is completed successfully pre and postproduction.• Provide Real Time and System launch support and attend required project meetings representing CMBO technology needs.

Ontario, Canada

• Verifying newly introduced applications and modifications to existing critical systems while ensuring the software created by developers is fit for purpose.• Writing, execute, and validate test cases, documenting results and creating any required defects assigning to the development team for review.• Maintaining the test accounts for credit cards in TSYS system, Pega, Polaris and conditioning them as required for different cases and application platforms.• Performing regression testing for the Customer support web application and the Mobile application on iOS and Android for English and French.• Bringing business experience to the test area and translate technical issues into an impact assessment to the user community. Provide recommendations as to the severity and impact of identified technical issues.• Ensuring applications are fully tested and performing to the highest standards of functionality with the common goal of ensuring frictionless implementations of technology across the organization.• Attending project meetings, JAM and Sprint sessions to provide input and to gain a better understanding of the required validation.

St Catharines, Ontario, Canada

• Provide remote support to more than 60,000 Government Employees in an efficient and pleasant manner while effectively identifying and resolving IT issues.• Provide a high level of service when interacting with Directors, Executive clients and the Cabinet Office.• Provide extensive MS Exchange support, which includes rebuilding outlook profiles, diagnosing possible email outages, identifying exchange server connectivity issues, assisting with calendar delegation and permission issues, setting up shared resources and mailboxes, and access to OWA.• Manage Provincial, Federal and Municipal client logon ids in Active Directory, OTIS, ICON, Oracle, Meca and others.

• Ensured web portal ran smoothly by changing layout and content monthly.• Maintained the GBC web portal for latest news and events required for career and volunteer activities by business graduate students.

St Catharines, Ontario, Canada

• Expanding students’ knowledge of on-campus resources and services by building students' confidence and comfort for all weekly scheduled processes at University.• Extending personal and social support and being positive role models to incoming students at University for all weekly and monthly event.

Ontario, Canada

Coordinated all communications surrounding the Graduate Student Association and its members or keeping the students experience top of mind.

Ontario, Canada

The Graduate Student Association(GSA) works for the interest of all graduate students at Brock University. Board Members are the liaison between the GSA Executive Committee and the Graduate students. Bring Issues and concerns of graduate students to the attention of the Board and Executive members.

Pune Area, India

• Developed end to end web application on Angular 6 framework for an American Airplane manufacturing organization. Incorporated Adobe Analytics, Elastic search, and other third-party tools.• Migrated from Amazon Web Services to Microsoft Azure for microservices run on the cloud, storing code in the library, improving resource utilization and ensuring the security of an application.• Created an independent module to increase the financial value of the application and Tested it with automated selenium for client's assurance with each agile cycle delivered.• Ensured robustness of code delivered on daily basis by attending daily standup calls for commendable performance and client satisfaction throughout the term.• Led 4-5 team members and groomed technical skills to success as worked on the new application.

New Delhi Area, India

Was Vice President for Global exchange program, also known as Outgoing Global Internship Program.The job role included:• Marketing of Global Internship as a product across different universities and colleges.• Facilitating recruitment of members for the department.• Establishing and nurturing International Relations across local committees in different countries.• Creating analysis reports for other exchange programs at local committee level.• Mentoring members for leadership roles within Organisation.• Enabling a Team of 20+ individuals to achieve yearly targets.• Creating monthly audits which were to be assessed by AIESEC India.

New Delhi Area, India

• Worked as a Team Leader for Outgoing global internship program.• Facilitated annual recruitment process for AIESEC in Delhi IIT.• Took various responsibilities of organizing conferences and events.

New Delhi Area, India

As a member for Global Internship program the key responsibilities were:To filter candidates appropriate for internship program.Cold calling to expand market for internship program at local committee level.

Master Of Business Administration - Mba, Business Administration And Management, Business Analytics

Bachelor Of Engineering (Be), Information Technology

B.Tech in Information Technology

Education record