Siddharth Popli Email & Phone Number

• Set up teams for long term success to provide the highest level of support to VMware/Broadcom customers
• Accountable for a team of 120 members, including Technical Support Engineers, Support Managers, Escalation Managers, and Quality Analysts, delivering 24x7 support for global, enterprise customers
• Managing headcount-based and outcome-based service delivery models through partners, responsible for an annual budget of US$ 5M
• Assessing partners' performance, setting goals/scorecard and managing SLAs & Risk/reward
• Keeping oversight on partners' day to day operations (rhythm of business)
• Working with internal domains to ensure that partner is always capable & ready to respond to business needs by maintaining highest level of support

Bengaluru, Karnataka, India

• Leading programs to improve customers' product and support experience, reducing their need for support for AI/ML products
• Apply analytics to evaluate and develop recommendations; define, articulate and advise on product requirements
• Driving efficiencies in delivering data and insights across different products and functional areas

Bengaluru, Karnataka, India

• On-prem and SaaS based product delivery, utilizing metrics to track and review release progress towards product objectives
• Communicating and collaborating with the core team, stakeholders, and leadership, to shape and track program execution, while proactively identifying, articulating and resolving risks
• Using the experience and leadership to shepherd the engineering team through the development process, ensuring quality and compliance is maintained
• Providing guidance on software development lifecycle processes, promoting engineering, and process best practices within engineering teams
• Defining architecture and functionality for new and existing systems used for software delivery at VMware

Bengaluru Area, India

• Driving support readiness and supportability requirements with development teams
• New Product Introduction with stakeholders to determine engagement and support model
• M&A engagement to establish support and escalation processes
• Quarterly Business Reviews with cross-functional leadership

Bengaluru Area, India

• Engaging with BUs through Product development lifecycle to ensure usability and supportability requirements are built into product
• Maintaining Product Support Roadmap
• Program managing Beta launches

Bengaluru Area, India

• Supporting customers on VMware products and offerings, accessing account health and providing recommendations
• Documenting known issues and best practices for internal and external customers

• Assisting installation, maintenance and troubleshooting Linux, HP-UX and VMware based mission-critical servers

Mohali

• Investigating attack methodologies, intrusion detection and information assurance
• Statistical data analysis using network data and correlation analysis with system data

Creating High Performance Organisations, Business Administration And Management, General

From Data To Decisions, Data Processing

Project, Program And Portfolio Management, Project Management

Creativity, Reinvention And Self Development For Global Managers, Business Administration And Management, General

Bachelor Of Engineering (B.E.)

Education record

Advanced Diploma In Enterprise Networking