Key Account Manager | Zoho CorporationAs a Key Account Manager at Zoho, I manage high-value client relationships across various industries, acting as a trusted advisor to help businesses unlock the full potential of Zoho’s extensive suite of products. I work closely with decision-makers, providing tailored solutions that streamline operations, enhance efficiency, and drive growth.My role involves:Building strong relationships with clients, understanding their unique challenges, and offering personalized strategies for their needs.Leading product demonstrations, facilitating smooth onboarding, and ensuring clients are equipped with the knowledge to fully leverage Zoho’s tools.Proactively managing account renewals, upsell opportunities, and ensuring customer satisfaction through regular follow-ups and strategic conversations.Coordinating with cross-functional teams to resolve support queries, optimizing the customer experience at every touchpoint.Collaborating with organizations to shift from monthly to annual subscription plans for significant savings, helping them derive maximum value from their investments.With a customer-first mindset and a deep understanding of Zoho’s ecosystem, I am committed to driving long-term success for my clients, ensuring they meet their business goals while enjoying a seamless partnership experience.

Assistant Manager Operations at Kitchen by WildFish

Sales and renewal of Annual Maintenance Contracts for GE Healthcare Hospital equipment