Siddharth Sarai Email & Phone Number

London, England, United Kingdom

Responsibilities:• Utilize statistical techniques to analyze data provided to the client by Fornova and create insights based on it.• Maintain and improve the data pipeline• Open new opportunities out of the data• Create monitoring mechanisms• Present the client with research results• Represent company in front of the client • Python, Java, Tableau, Airflow, Oozie, AWS, GCP, SQL, Redshift, Hadoop, Kafka etc.

User Acceptance Tester and Manual Tester. While Working as User Acceptance Tester, I had to check and ensure whether the software updates are working as per the usability and the experience clients are looking for. And working as Manual Tester, I had to go through the issues which the client raised and accordingly recreate the similar issue within our platform and check whether the bug is occurring throughout the Clients account or throughout the Server.Proficiently managing internal and… Show more User Acceptance Tester and Manual Tester. While Working as User Acceptance Tester, I had to check and ensure whether the software updates are working as per the usability and the experience clients are looking for. And working as Manual Tester, I had to go through the issues which the client raised and accordingly recreate the similar issue within our platform and check whether the bug is occurring throughout the Clients account or throughout the Server.Proficiently managing internal and client escalations with a customer-centric approachIntegration with third-party email servers and DNS configurationMonitoring customer support metrics and KPIs, analysing data to identify trends and implement proactive solutions for recurring issues.Act as a subject matter expert for product knowledge, providing guidance to team members and fostering a knowledge-sharing culture.Conducted in person & online meetings with various stakeholders to communicate product goal, to manage impediments and also coached team members to deliver high quality increments to achieve product milestones.Debugging and opening tickets with the development teams in case of a bug (Jira).Email integrations: DNS configuration support to use the native integration with Mailgun (MX, SPF, DKIM, DMARC) and assistance integrating with external email servers SSO: OIDC and SAML 2.0 (Azure, Okta, Salesforce etc..)Custom integrations using the API.BI tool integrations: setup of reports and dashboards on Exago (native integration), custom integrations using the API (with Power BI) or SQL queries from S3 bucket. Show less

Pune, Maharashtra, India

• Plan and sell flight tickets, accommodations, insurance and other travel services.• Use promotional techniques and prepare promotional materials to sell itinerary- Expertly use the appropriate Travel tools and systems to complete requests- Search and confirm travel reservations for the customer- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer- Provide travel offers and general travel… Show more • Plan and sell flight tickets, accommodations, insurance and other travel services.• Use promotional techniques and prepare promotional materials to sell itinerary- Expertly use the appropriate Travel tools and systems to complete requests- Search and confirm travel reservations for the customer- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer- Provide travel offers and general travel advice to travelers- Responds to requests accurately and completely- Excellent knowledge and application of travel supplier rules- Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported- Provides the customer with the required industry information, such as low fares, exchange costs and penalties- Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)packages.• Meet profit and sales targets.• Cooperate with clients to determine their needs and advise them appropriatedestinations along with various ways to travel in different countries [transportations,travel dates, costs and accommodations].• Deal with occurring travel problems, complaints or refunds, working on GDS system. Show less

Pune, Maharashtra, India

o We used to provide end to end support for Broadband connections i.e. New connections and managemento We also dealt with the troubleshooting part with any issues that may arise such onsite cable entanglements, resources limitation.o We used to arrange and coordinate with technicians to arrange appointments for installations and repair in regards to the reported issues or new connections.o Coordination with multiple teams if necessary such as technical support, technician support… Show more o We used to provide end to end support for Broadband connections i.e. New connections and managemento We also dealt with the troubleshooting part with any issues that may arise such onsite cable entanglements, resources limitation.o We used to arrange and coordinate with technicians to arrange appointments for installations and repair in regards to the reported issues or new connections.o Coordination with multiple teams if necessary such as technical support, technician support, client engagement.o Log and maintain information and status for individual client cases using the ServiceNow ticketing tool. Show less

Pune, Maharashtra, India

o Worked as a contact center executive to provide technical assistance for broadband connections for the US based clienteleo Also dealt with email client configurations and management such Outlook, etco Troubleshooted for ADSL and Fiber optic broadband connectionso Worked in multiple US Shifts across all time zones