Siddharth Shah Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

1. Greeted customers warmly, friendly and politely when entering theoffice, making them feel welcomed and valued.2. Provided customers with detailed information about the diamonds toassist with informed purchases and maximise sales.3. Functioned as motivated team member to consistently keep upmonthly sales targets.4. Helped guests obtain specialised support for product, service andpayment issues.5. Got onboard a luxury brand Gucci High Jewellery and assisted thebuying team personally with product range, pricing, helping them sorttheir queries, placing orders with the factory and also delivery plans.Annual business done with Gucci was around $ 3 million.6. Did quarterly sales of average $1.5 million including local billing andexport $ billing.7. Travelled to Antwerp, Belgium and Milan, Italy to deal withinternational clients and high end jewellery brands

Mumbai, Maharashtra, India

1. Led a restaurant team of 30 personnel during day/night operations.2. Ran extensive customer service training, including customergreetings, complaint resolution and interpersonal skills.3. Managed labour costs, delivering wage expenditure under budgetconsistently.4. Resolved customer issues, working with kitchen staff to compensateguests.5. Implemented policy and procedure to standardise all food serviceoperations.6. Forecasted, ordered and managed food and beverage inventory inweekly turnover.7. Delivered profit margin targets through monitoring and evaluation ofconsumables pricing.

Mumbai Area, India

1. Expertly adapted and used metrics to improve customer engagementacross platforms.2. Developed robust weekly and monthly social schedules, adaptingschedules to ensure alignment with brand strategy.3. Utilised a multi-channel approach to improve social reach and brandawareness.4. Designed and developed various social campaigns, with a 45%average engagement rate.5. Created visually appealing and authoritative content using videocontent, white papers and infographics.6. Researched current social media trends and audience preferences formaximum post performance.7. Communicated with followers, responding to comments and queriestimely in brand style and tone.

Mumbai, Maharashtra, India

1. Worked on a research project about Trent Limited, a Tata GroupCompany.2. Collected large volumes of data with high accuracy.3. Participated in planning of research project in collaboration with mysupervisor and other interns.4. Dealt with problems likely to affect achievement of researchobjectives and deadlines.5. Took part in production of collaborative research reports andpublications.6. Met with the supervisor on regular basis to maintain ongoingcommunication regarding quality of performance.7. Developed surveys to gather insights and deliver on project goals

Mumbai, Maharashtra, India

1. Negotiated purchase and sale of diamonds on behalf of clients toacquire cost friendly prices, benefiting both parties.2. Maintained excellent client relationships by helping them withapplications and recommending appropriate deals.3. Determined buyer ability to pay costs by investigating financialresources and creditworthiness.4. Answered numerous external customer calls per day, responding toqueries knowledgeably and professionally to increase satisfaction anddeliver smooth communications.5. Scheduled initial consultations with clients to gather information,identify financial circumstances and preferences.

Graduate Certificate, Marketing Research

Masters Of Commerce, Advanced Accounting, 70.74%

Bachelor'S Degree, Accounting And Finance, 72.83%

Junior College, General, 71.50%

School, General Studies, 78%