• Responsible for partner’s ability to execute the complete sales cycle autonomously across the Datacenter (Server/Storage/Networking/Data Protection & Software) portfolio. Technical emphasis is on solutioning capabilities comprising of Hardware/ Software requirements and systems integrations.• Assist Partners with sizing/ solutioning & technical validation of solutions.• Provides technical development in support of pre-sales activities in the assigned market, actively engaging with partners on configuring, sizing, and quoting requests, while enabling the partner on self-serve tools to make the Partners Ready To Sell.• Fosters strong relationships, enables and trains Partner’s sales & presales teams in co-operation with the on-site Partner System Engineer.• Responsible for driving/developing BU assigned Velocity business.• Actively participate to core for planning and coordination initiatives (technical account planning, partner development action plan assessment/execution).• Coaching & enablement of internal sales teams on Tools, Products and Solutions to ensure end-to-end solution conversation capabilities. Go-to person for the Channel Sales teams for all things Datacenter related.

As an Inside Product Specialist I work with the Account Managers to sell enterprise (Server, Storage & Networking) product in assigned territory /geography.Work with sales and marketing team to prospect for new opportunities related to Dell Enterprise Hardware & Software.Work with Inside Sales Account managers to generate enterprise pipeline opportunities by making customer calls & drive product focused discussions.Work with marketing team to create and execute sales campaigns.Develop pipeline by checking customer's buying history; proposing related and new Dell offerings.Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations.Assess competitors by analyzing and summarizing competitor information and trends.Qualify & follow-up sales leads with the help of Inside Sales Account Managers that are generated from marketing campaigns.Coach and mentor assigned inside sales team to increase overall Enterprise selling ability.Assist outside sales team with management and growth of pipeline.Meet quarterly goals & Sales Target.

Managing a large strategic UK broad-line distributor with Sales target of $100mn annually. Acted as the portal between the Distributor and Dell teams to ensure that service level agreements are met and any channel conflict is resolved.Function as primary sales account manager in a strategy approach whilst executing at the highest level.Demonstrated knowledge on Dell EMC large portfolio focusing specifically on Enterprise (Server, Storage and Networking) and Client along with Software and Services.

Managing Top Tier Accounts with a total yearly Target of $40mn.To take care of partner escalations and do deep dive to understand root cause and fix.To develop a culture of doing work Right First Time, Every Time attitude.Provide Regular order status updates, action customer queries of different stake holders and work through providing resolution on any queries.Build the allocated partner portfolio via account planning with virtual team and reviews, and attach new line of businesses.Build new channel partner relationships and enhance existing relationships by provisioning end to end support for their sales cycle.Maintain Sales probability through CRM tool

Catering to Dell US Consumers, Suggesting them the right systems & solutions based on their needs and requirements.Handling Multiple Customers being in 4 chat Concurrency Environment.Responsible for generating revenue on Dell Preferred Financing on individual level.Training new hires in the team for various products,services and solutions.On chat support to new hires to answer complex customer’s queries thus resulting in better Customer Experience.

Troubleshooting BT Broadband ISP technical related issues for consumers broadband in United Kingdom.Resolve customer complaints and concerns with strong verbal and negotiation skills.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Provided thorough support and problem resolution to customers removing complexity in the process.Provided on calls support to peers for customer issues to new hires in the team and sharing best practices.Worked As Tier 1 Associate : Supported Customers having internet connectivity issues, Landline Faults etc.Worked As Tier 2 Associate : Supported Customers with 2nd level of escalation support on broadband connectivity issues.Worked As Priority Care Senior Associate : Supported Customers until Resolution of issues in network faults cases. These issues are in contingency ques where in the customers have reported the faults many times, Thus endeavoring the issue to complete resolution by collaborating with cross functional teams with ownership to improve Customer Experience.

Worked for Australian Process(Telecommunication Products)Connecting with new and existing clients in order to discuss their needs & accordingly suggesting them with the apt solution.Preparation of quotes as per Client requirements.Negotiate with Managers/Purchase Heads/Business owners & convincing them for the purchases.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Trained New Hires in the team for products and services offered.