Siddhesh Mohite Email and Phone Number

IT Service Delivery Manager - End User Services:o Successfully provided support to 8000+ end user assets, 200+ UPS, 500+ Printers, 400+ Scanners across 300+ PAN India branches along with the help of 70 plus outsourced IT partners.o Successfully provided uninterrupted services and got appreciated & monitory rewarded for the constant support during the pandemic.IT Service Management Solution Architecture – SymphonyAI Summit:o Part of the initial Cross Functional Team and responsible for planning, implementation & deployment of Symphony Summit products.o Successfully configured Service Request, Incident Management, Change Management, Knowledge Management & Problem Management modules in Symphony summit and made it live.o Successfully configured Asset Management module by adding all IT assets and deployed Asset Discovery Agent to track & to update the asset inventory records.o Built a customized report wherein the dashboard will get published every day to the senior management to measure the SLA parameters.New Branch Rollout:o Ensured seamless branch set up of 94 branches & 137 Remote area branches including Head Office across PAN India right from design to handover takeover stage.o Reduced downtime from 4 days to 3 days by enabling shifting of links in case of moving of branch within the city instead asking for new link to the service provider.Network Activity:o Governance, escalations & deliverables of the entire network links from multiple vendors in timely manner.o Responsible for bandwidth calculation & allocation in new & upgrade cases.