Siddhesh Mulgaonkar Email and Phone Number
Siddhesh Mulgaonkar is a Marketing Manager Intern | Marketing Strategy | Customer Experience Specialist | Customer Escalation Management | Service Quality Assurance | CRM | Customer Service | Process Improvement at Toss. Colleagues describe them as "Very hardworking Giving his best at work place Good colleague to work with" and "Highly recommend Siddhesh! Worked with him during his tenure at Yes Bank, and his dedication, expertise, and teamwork were invaluable. Wishing Siddhesh continued success!""
Toss
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Marketing Manager InternToss Sep 2024 - PresentAuckland, New ZealandManaged relationships with vendors and suppliers, collaborated with the design team for promotional materials, and launched digital marketing campaigns. Conducted market research and advised senior management on trends while overseeing social media and email marketing efforts to boost brand awareness.
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Team MemberToss Oct 2023 - Oct 2024Auckland, New ZealandDelivered top-tier customer service, supervised new staff, and managed daily store operations. Played a key role in maintaining inventory and ensuring a safe and efficient workplace while handling quality assurance and conflict resolution.
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ManagerYes Bank Nov 2022 - May 2023Enhanced customer support efficiency and fostered cross-team collaboration. Managed client relationships with professionalism, contributing to high customer satisfaction and successful service delivery. -
Deputy ManagerRbl Bank Aug 2021 - Nov 2022Delivered outstanding customer service, especially for escalations at the highest organizational levels. Focused on data analysis and process improvement, while mentoring new employees and ensuring seamless service operations. -
Quality AnalystIdfc First Bank May 2020 - Jul 2021Mumbai, Maharashtra, India -
Assistant ManagerIdfc First Bank Sep 2019 - May 2020Led a customer service team, handled social media escalations, and drove process improvements. As a Service Quality Analyst, I ensured quality assurance for the Social Media Escalations Team, GRD Team, and Contact Center Team, maintaining high service standards. Implemented training programs and collaborated across departments to streamline operations and safeguard brand reputation.
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Assistant ManagerIcici Bank Sep 2018 - Sep 2019Acted as a liaison between customers and internal teams, focusing on customer retention through personalized service. Adapted quickly to dynamic environments, ensuring high levels of client satisfaction. -
OfficerAxis Bank Jun 2015 - Aug 2018Supported customer service teams with training and operational oversight, maintaining a 98% satisfaction rating. Led initiatives to improve productivity and efficiency while fostering strong relationships with stakeholders. -
Event CoordinatorAvacom Media & Entertainment Private Limited Jul 2012 - May 2015Coordinated event logistics and vendor management, ensuring seamless execution of events. Managed event staff, handled logistics, and produced post-event reports for continuous improvement.
Siddhesh Mulgaonkar Education Details
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Marketing -
First Class -
First Class
Frequently Asked Questions about Siddhesh Mulgaonkar
What company does Siddhesh Mulgaonkar work for?
Siddhesh Mulgaonkar works for Toss
What is Siddhesh Mulgaonkar's role at the current company?
Siddhesh Mulgaonkar's current role is Marketing Manager Intern | Marketing Strategy | Customer Experience Specialist | Customer Escalation Management | Service Quality Assurance | CRM | Customer Service | Process Improvement.
What schools did Siddhesh Mulgaonkar attend?
Siddhesh Mulgaonkar attended Auckland Institute Of Studies (Ais), Welingkar Institute Of Management, Dg Ruparel College Of Arts, Science And Commerce.
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Siddhesh Mulgaonkar
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