Worked as Trainer on Demand, trained NHT(New Hired Teams) batches and helped them to work on floor for 4-5 Weeks In Training used to teach them policy of amazon also as well as how to handle contacts for inbound as well as how to do outbound contacts and helped them to get graduated for production,Also worked as Team Lead for NHT batches of 25-27 Head count on NA (North America)/UK Message US (MU) / Voice ,Domestic Voice (Inbound and outbound contacts) ,where used to take responsibility for… Show more Worked as Trainer on Demand, trained NHT(New Hired Teams) batches and helped them to work on floor for 4-5 Weeks In Training used to teach them policy of amazon also as well as how to handle contacts for inbound as well as how to do outbound contacts and helped them to get graduated for production,Also worked as Team Lead for NHT batches of 25-27 Head count on NA (North America)/UK Message US (MU) / Voice ,Domestic Voice (Inbound and outbound contacts) ,where used to take responsibility for their performance by making audits for the contacts they have handled give them feedback and help them to achieve the targeted score. Show less

Worked For NA OU where got knowledge about how to raise SIM for particular issues and got hand on skills on Tools used for esclation with correct format, also worked as senior support executive where handled difficult issues of customers where the contacts are Inbound as well as outbound.

Worked as Customer Service Representative were used to handle NA/IN calls and chats (Inbound as well as outbound contacts) and assist the customer as per policies of the amazon.

Worked as career counsellor were used to counsellor the IT professionals to upgrade themselves into the new technologies like MLAI/Big data Hadoop/IOT Etc.