Supported sales and marketing administrative operations directly reporting to Senior Business Directors for Dermatology Times, Psychiatric Times, and Physicians’ Education Resources in Multispecialty Healthcare; including but not limited to:● Managing CRM system, internal SharePoint, digital campaign reporting, and revenue tracking documents for paid programs and partnerships across all business development accounts. Utilized Salesforce, GA4, Marketing Cloud, Tableau, JIRA for data distribution and monthly client reports for 100+ programs.● Preparing sales decks for weekly sales and business unit meetings, reporting key action items and notes across all business units for upcoming trade shows, ad materials for the franchise publication per month and sending to franchise contributors by working with our in-house printer.● Collaborating with the Marketing and Editorial team to create giveaways and promotional materials, organize and participate in industry related events, conferences, CME learning sessions to drive traffic to Dermatology and Psychiatric Times programs.● Expanding strategic alliance partnerships across Dermatology Times (from 9 to 21 organizations) and Psychiatric Times (from 5 to 10 organizations), achieving a combined 65% increase in non-monetary partnerships. Revitalized SAP program by personally managing relationships and driving content promotion for both publications and increasing KOL engagement to 25%. Exemplified white glove service by assessing need in industry and potential partnerships.● Negotiating contracts, maintained accurate records of digital and confidential files, and collaborated with the legal team to guarantee mutually beneficial terms.

Spring Term Internship:• Road To Recovery Pilot Program - Met with professionals who focused on research in health equity to comprise a collective index of businesses, departments, and local centers which include but is not limited to volunteer departments in general hospitals, County offices, and local colleges in New York State Counties. Outreached to point of contacts from local buildings to engage them in recruiting volunteers and spreading the word about driver’s needed for the RoadToRecovery pilot program, measuring outcomes of responses from eligible participating locations in order to recruit drivers; which contributed to decreasing the transportation barrier and improving access to care for cancer patients by prioritizing communication between patients, volunteers, and medical professionals. Drafted content for emails and a phone transcript to respond to callers for a follow up on volunteer recruitment. • MA Cancer Action Network Lobby Day - Assisted ACSCAN MA Grassroots Management with local policy efforts through virtual research, data collection and analysis to plan the annual Virtual Legislative event to acknowledge the senate for approving the Failfirst/Step Therapy bill as well as increase funding for the Massachusetts Tobacco Cessation and Prevention Program to $8.25 million. Conducted research on policies, policy makers, opponents, media advocacy. This supports consumer access to the Health care plan prescription drug information before a plan is purchased; including cost to the patient in real dollars and drugs covered which increases patient safety, advocacy, and appropriate patient protections. • Attended and participated in team building meetings around Health Equity planning, LGBTQ+ & Allies EEG, Screening and Prevention Grants.

Created health insurance authorizations for patient charting and member services by verifying eligibility and confirming benefits under the MLTSS Team Assigned and tasked members to registered nurses by demographic location for quick and local outreach Personal Preference Program - Assessed budget utilization trends between 70 members without budget activity in 30 to 60 days. Organized members by case management severity using Excel to identify similarities between member applications and the effects of Covid-19 on health services.

Greeted and informed guests on building security features, safety processes and procedures at the front desk and engaged in pleasant conversations while managing the check-in process through quick response and dynamic service skills to improve service skillsRan reports detailing daily actions, including guest numbers, accounting expenses, income and room service usage, mail assortment and other important data in correspondence to Topgolf department policies, promoting quick delivery of all messages to recipients.Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.Collaborated with Event Coordinators and Marketing team members to handle guest requirements from check-in through check-out.Worked diligently with Front of House Managers to logistically provided on-site accommodations for large parties, pre-booked events; high-profile guests, and even distribution of guests within the venue.