Siddhi Kadam Email and Phone Number

- Provide end-to-end resolution to all open or unresolved user queries or grievances.- Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.- Understand customer issues, be responsible for resolving issues with limited follow-up with the customer, and be accountable for their satisfaction through ownership of the problem.- Investigating and resolving generic and complex issues.- Meet the agreed KPI without… Show more - Provide end-to-end resolution to all open or unresolved user queries or grievances.- Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.- Understand customer issues, be responsible for resolving issues with limited follow-up with the customer, and be accountable for their satisfaction through ownership of the problem.- Investigating and resolving generic and complex issues.- Meet the agreed KPI without deviating from the agreed service level for the customer.- Work on key escalations related to import and documentation and get management approval for a waiver.- Demonstrate resiliency and extreme adaptability in a fast-paced environment.- Attending to all internal and external emails related to disputes and ensuring dispute closure within 2 days of TAT.- Ability to collaborate effectively with cross-functional teams to facilitate smooth documentation processes and provide resolutions. Show less

• Process daily client transactions, including accepting cash deposits and withdrawals, as well as assisting customers with variousquestions and concerns regarding deposits, withdrawals, banking products, and accounts.• Handling banking transactions like fund transfers, loan payments, credit card payments, stop payments, national electronic fundtransfers (NEFT), real-time gross settlements (RTGS), fund transfers, instructions for stop payments, etc.• Auditing bank transactions… Show more • Process daily client transactions, including accepting cash deposits and withdrawals, as well as assisting customers with variousquestions and concerns regarding deposits, withdrawals, banking products, and accounts.• Handling banking transactions like fund transfers, loan payments, credit card payments, stop payments, national electronic fundtransfers (NEFT), real-time gross settlements (RTGS), fund transfers, instructions for stop payments, etc.• Auditing bank transactions to avoid any discrepancy. Show less