Siddhi S Khamitkar Email & Phone Number

New York, Us

• Led a team of four Level 1 Support Engineers to identify/troubleshoot issues while addressing stakeholder concerns• Organised and created documentation for various processes and systems supported by the team• Cleaned up over 100 problem tickets in ServiceNow to include and set the elds right to have detailed information• Set up monitoring in ITRS geneos for system alerts before being caught by internal teams or portfolio managers• Tracked 4000 jobs in the production environment using Control M to diagnose/ x/escalate the associated issues• Deployed change requests for over 20 engineering teams on a daily basis for improving supported software service• Orchestrated the timely migration of FTP/SFTP services from legacy to new host for 60 portfolio managers• Handled requests and incidents reported by more than 100 portfolio managers to address in a cross functional team

Chicago, Illinois, Us

• Monitored workspaces, console and network logs, risk rejects or bugs in trade algorithms to troubleshoot errors• Communicated with exchanges for resolving connectivity issues, order rejects/cancels/amends or client profile settings• Managed server restart, change requests, report generation and escalated issues to respective development teams• Assisted traders over calls for futures and options trading for better understanding of the platform used• Ensured resolution of the problems and handled outages in a timely manner to minimise losses and maximise profits

Frankfurt Am Main, Hessen, De

• Addressed issues for more than 50 applications with Windows and Linux Servers for more than 100 customers per day• Managed backups, restores and data archives for databases and set backup policies for windows and linux file systems• Provided production support for banking customers by running around 6000 batch jobs daily using Unix commands• Monitored system logs in real time to track and solve errors in applications or communicate with higher support levels• Generated quality and analytical reports and extracted data in the desired format as per the requirements of the client

Boston, Massachusetts, Us

• Performed Functional Testing of data to validate entries in the application mitigating risks to the business by 15%• Manipulated SQL queries to populate data in the application table to perform backend testing against Oracle database• Produced daily status reports and defect matrices to co-ordinate the progress of the entire team of ten testers• Developed test scripts and produced test results as screenshots to upload to the Quality Center for reference• Evaluated test case scenarios to detect bugs and classify errors on basis of priority and severity to inform developers

Wilmington, Ma, Us

• Analyzed and contemplated tax reports for over 4000 clients spread across 30 European Countries• Increased tax reporting productivity by minimum 10% by collaborating with the QA team to refactor bugs• Formulated tax forms using XML and C# as per rules and standards of the European countries to sustain the clients and provide optimal service• Reviewed requirements, specifications, user stories and tickets to address every client requirement effectively• Established direct communication among developers and analysts using JIRA, Bitbucket and Confluence

Norwell, Ma, Us

• Collaborated to identify, define and document business requirements with the clients and prepared project status reports under the supervision of Project manager• Projected trend analysis, calculated net present value, return on investment of the amount invested by banks in Acadiasoft to calculate the increase in profits over the year by at least 15% to around $50 million USD• Streamlined test cases and test plans for manual testing and automation of web applications using Selenium and Silk Central to manage debugging in the designed software or investigation of the root cause of issues preventing the loss of hundreds of thousands of dollars• Saved two hours of training per on boarded employee by designed online videos, presentation and writing technical design documentation according to company policies• Increased proficiency of internal business processes using agile methodology and suggested innovative solutions via scrum meetings in a fast-paced environment

Worcester, Massachusetts, Us

• Successfully performed regression analysis to find the number of work hours put in by the professors for a course at WPI.• Conducted hypothesis testing for a sample of 500 students with respect to the courses opted by them.• Formulated time series analysis of the demand per course over the previous 10 years.• Served as a Research Assistant to the professor for Sustainability in Supply Chain Management.• Designed coursework for undergraduate classes in Data analytics.

Master'S Degree, Information Technology

Bachelor Of Technology (B.Tech.), Computer Engineering