Siddhi Saraf Email & Phone Number

• Project initiation, preparation of project plan, onboarding stakeholders, User Acceptance Testing & Go Live• Cross functional co-ordination to ensure project delivery within defined timelines, cost & quality• User documentation encompassing comprehensive details of the software's functionalities, presented in both written manuals and video tutorials• Handling product management responsibilities for both modules—Core and Assessment• Addressing end customer issues and incorporating their feedback into product development processes• Prioritization and resolution of bugs to ensure smooth functioning of the software• Managing release and sprint cycles every other week, alongside conducting end-to-end testing• Automating manual testing with Cypress testing resulted in a 50% increase in productivity• End to End Management of Usetiful and Introduction of NPS to record customer feedback• Conducting UI/UX analysis across all software tabs/windows to ensure consistency and uniformity• Configuring new tenant settings and populating data in software/GitHub to facilitate developer testing

Noida

• Revamping internal/customer facing process to enhance customer experience• Introduction of Chatbot, its process workflow, implementation, enhancements for Gaana which hasresulted in 95% of workflows being handled by chatbot with only 5% human intervention requirement• Keep track of customer journeys & liase with internal teams such as marketing, sales, digital & technologyetc to ensure that gaps in customer experience are plugged• Curate Customer experience at each touchpoint across all channels-website, app, contact center etc.• Managing multi channels of customer touch points and enhancing manpower productivity• Managing traffic for Web & App, driving the visitors, acquisition & web to app conversion% throughcompetitive benchmarking, in app push notifications, new CTA introductions, indexing and sitemap fixing• ASO Optimization, SEO primary and secondary keywords revamping which led to increase in 20% traffic• Label Reporting – Computation, analysis and reporting of monthly vendor revenue• Label Contract Management – Defining attributes, reporting cycle, payment cycle, revenue sharing model –Subscription & PSM in collaboration with business and finance• Automation of label revenue computation – reducing the cycle from T+10 to T+5• Growth and Marketing for new product – Android Auto through in app, social, ASO and SEO

Noida Area, India

• Process Design and reengineering to ensure cost optimization, arresting fraud and revenue leakages• Deploy & scale automation on all key products and service operations to ensure quality and CX standards• Measure & analyze customer feedback & implement improvements based on insights gathered• Defining and measuring SLAs and KPIs of service partners to align with business objectives• Design rewards and penalty programs for service partners to ensure optimum performance• Competition Benchmarking for service process and standards• Close looping all negative feedback through contact center and pointed action through field service teams• Warranty Systems Management – Grids formulation & Management• Project initiation, preparation of project plan, onboarding stakeholders, User Acceptance Testing & Go Live• Cross functional co-ordination to ensure project delivery within defined timelines, cost & quality• Liaison between field services and contact center operations – policy formulation

Gurgaon, Haryana, India

Hands on experience of partner management to ensure simple, easy and delightful service to customers.

Hyderabad,Bangalore, Mumbai

Got an exposure to experience all the functional divisions( Business Development, Commercial, Communications,Content, Customer Operations, Field Service Delivery, Sales) of Tata Sky which provided a holistic knowledge of the entire company.

Pune Area, India

Title: Identifying growth opportunities in Automotive and Marine segment for After market service contracts• Identification of market potential for both Automotive and Marine segment for After Market Service Contracts for CIL• Incorporation of Voice of Customer and setting up the pricing after analysing the competitor’s offering for the after market services• Weighing all the risks and concerns associated with the project and determining the executional methodology for both the segments

Post Graduate Programme In Managment, Marketing, 7.00/10

Activities and Societies: • Member, Event Management, Vagmi— the Literary Society • Core Team Member, Sports Committee • Core Team Member.

Bachelor Of Technology (B.Tech.), Instrumentation Technology/Technician, 8.12/10

Activities and Societies: Training and Placement Coordinator|Class Representative|Vivekananda Study Circle Coordinator|Institute.

Senior Secondary, Science, 88.40%

Activities and Societies: Class Representative