Siddhi Shaha Email & Phone Number

Around 6.7+ years of relevant experience in ITSM Consulting ,PPM , Demand Management , Resource Management Implementation and Service portal , Integrations and customisation using ServicenowExpertise working on SaaS (Software as a Service) based tool (ServiceNow), with focus on Implementing ITIL processes. Have knowledge on CSM• Experience in designing, developing, configure, customizing & administrating ITSM suite of applications. • Hands-on experience working on incident management, problem management, change management, service catalog modules, Project Portfolio Management, Service Request, Service Catalog and workflow.• Experience on various IT Services of ServiceNow tools like Incident, Problem, Change, Service Catalog requests, Reports, Gauges, and Web Service Integration.• Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, and Reporting. • Strong experience in customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem and Change management in Service Now. • Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts. • Expertise on creation of workflows for Service Catalog items in ServiceNow • Managed data with Tables, the CMDB, Import Sets, and Update Sets.

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  Dr.Babasaheb Ambedkar Technological University