Siddicq Phoolchand, Mba Email & Phone Number

Mauritius

Mauritius

-Overseeing the general management of the business which includes operations, business development, HR and Finance-Formulating and successfully implementing the company policy.-Directing strategy towards the profitable growth and operation of the company.-Developing strategic marketing and operating plans that reflect the longer-term objectives and priorities established by the board.-Putting in place adequate operational planning and financial control systems.-Closely monitoring the operating and financial results against plans and budgets.-Taking remedial action where necessary and informing the board of significant changes.-Maintaining the operational performance of the company.-Assuming full accountability to the board for all company operations.-Representing the company to major customers and professional associations.-Building and maintaining an effective executive team.-Direct and control the work and resources of the company and ensure the recruitment and retention of the required numbers and types of well-motivated, trained and developed staff to ensure that it achieves its mission and objectives-Provide strategic advice and guidance to the chairman and members of the board, to keep them aware of developments within the industry and ensure that the appropriate policies are developed to meet the company’s mission and objectives and to comply with all relevant statutory and other regulations-Develop and maintain research and development programmes to ensure that the company remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services and retains its competitive edge.

Mauritius

Mauritius

- Strategically and tactically lead and manage the HR Department in terms of Talent Acquisition Management, Training & Development, and Employee Relations & Compensations for both Sedeco and DVAMEA.- Implementation of HR Strategies for the business and introducing/adopting best practices in HR department- Acting as People Business Partner

Mauritius

-Strategically and tactically lead and manage the Sage Payroll & HR Implementation and Software Development Divisions in terms of Sales, Marketing, Operations, Financial, Business Development, Process Improvement, Human Resources, Implementation and Customer Service/Technical Support.-Manage multiple implementation of HR & Payroll projects (Mauritius, Africa and in the region) ensuring quality, on-time and on-budget implementations -Accountable for the achievement of the division yearly budget and other associated targets-Set and manage customer expectations in regard to: project scope and timeline, company and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness -Present and manage sign-off of key milestones and deliverables, such as project kick-off, Business Process Mapping, project plan, status report, steering committee report, change requests, Post Implementation Review, user acceptance testing, Support transition, project closure -Drives the delivery of services according to the agreed scope, timeline and budget and ensures Service-Level Agreements (SLAs) are met.-Manage processes, resources and client relationships and to drive operational growth through maximization of revenue and resource utilization.-Develop, implement and improve procedures and processes and lead a continuous quality improvement process throughout the Implementation of Payroll & HR Solutions, focusing on system/process improvement-Recruitment Process – Accountable to recruit the best talents (Consultants and Implementers) within the HR and Payroll Solutions Division-Set up and analyze Key Metrics for the division in order to bring up improvement plans. -Responsible to manage different internal projects in the organization

Mauritius

1) Leading and Managing ITO (Software Development, Support and Testing) and BPO departments.2) Overseeing the coordination and administration of all aspects of IT and BPO projects/programmes including planning, organizing, staffing, leading and controlling projects/programme activities.3) Review and analyze business operations and procedures in view to improveoverall company performance by leveraging Programme Managementapproach and best practices and to set up an efficient reporting system forproper monitoring of all activities.4) Process and Metrics Driven: Implement and lead a continuous quality improvement process throughout the functional areas, focusing on system/process improvement

Mauritius

Reporting to the Board of Directors, my current key responsibilities are as follows: 1) Overseeing the coordination and administration of all aspects of IT and BPO projects/programmes including planning, organizing, staffing, leading and controlling projects/programme activities. 2) Managing and driving the overall day-to-day HR and IT/BPO operations of Tandemgold Global Services 3) Ensuring that the company complies with its legal obligations. 4) Ensuring timely submission of monthly operational and financial reports to the board. 5) Providing Operational, Sales & Administration information to the Board as and when required. 6) Developing security policies for the maintenance of confidentiality, integrity and availability of information and to protect persona and client data. 7) Review and analyze business operations and procedures in view to improve overall company performance by leveraging Programme Management approach and best practices and to set up an efficient reporting system for proper monitoring of all activities. 8) Strategically establishing the company-wide frameworks and operating model and develop strategic plans to meet the company strategic goals and objectives. 9) Process and Metrics Driven: Implement and lead a continuous quality improvement process throughout the functional areas, focusing on system/process improvement 10) Responsible to lead and manage efficiently changes in the organization structure and systems that need to be accomplished in order to adapt to changing market demands

Mauritius

Reporting to the Managing & Executive Director, key accountabilities are as follows:1) To manage & drive the overall ITO Operations within Orinux Ltd (Mauritius and other delivery centres in Africa)2) To effectively set up, structure and transform Orinux IT Operations into the following 4 key divisions (IT Infrastructure, Business Solutions, Consulting, Knowledge and Support) and define the appropriate framework and operating model within the agreed budgets.3) Lead & drive the development and successful implementation of strategic change within the ITO Operations.4) Review and analyze business operations and procedures in view to improve overall company performance by leveraging Programme Management approach and best practices.5) Accountable to provide forecasts and budgets for all Operations Divisions.6) Organize portfolio enhancement (via push-pull actions with Sales & Business Development Department) and management from within each division within Operations7) Ensure that all ITO divisions adhere to company policies, standards, procedures and business ethics codes and ensure they are effectively communicated and implemented with each division.8) Provide overall direction and guidance for ITO Operations and establish long-term vision of the company.9) Work hand in hand with Sales and Business Development Department to attract more outsourcing businesses in Orinux (Mauritius).10) To effectively enter the global market by transitioning and setting up of BPO projects into Orinux (Mauritius) Ltd within the agreed budget and timely recruitment of human resources.11) Responsible to oversee the daily operations, to set up an efficient reporting system for proper monitoring of all activities12) Implement and lead a continuous quality improvement process throughout the functional areas, focusing on system/process improvement13) Provide leadership for all strategic planning processes within Senior Management and staffs.

Main Role:Strategically and Tactically lead and manage ITO and BPO teams and projects within Consultancy and Implementation division in Ceridian Mauritius and provide leadership in the development of Implementation development strategies, plans and actions required for the Consultancy to succeed as a viable division.Key Accountabilities:- Project Manage the complete development and implementation Life Cycle from inception to client sign off.- Manage the day-to-day operational aspects of all projects and their scope.- Coordinate all projects and efforts with work groups and ensure projects are completed on time and to budget.- Provide specific focus on delivering Service Level Agreement by delivering the work force through training and management.- Build strong relationships with internal customers to sustain and attract new business within Consultancy Mauritius.- Develop, implement and improve procedures and processes and ensure that controls are in place within Mauritius Consultancy Division and also enforce and ensure that project standards and methodology are being implemented.- Setup and Monitor Key metrics and objectives and produce dashboard- Set up and maintain skills matrix for Mauritius Consultancy- Ensure high productivity and accuracy and responsible for the efficient utilization of all resources including human, technological and financial.- Resource Management through Resource Capacity Plan and GDPP (Goal Direct Project Plan)- Risk Management- Recruitment Process - recruit best talents within Mauritius Consultancy Division- Drive improvements and ensure that initiatives and changes taken at the level of Senior Leadership Team are proactively implemented.- Motivation: Ensure all staffs are part of the Motivate process such that they have clear goals, target and training plans both to contribute to the success of the organization and to their own personal development plan.

- Software Development/Implementation of Pastel products- Project Manage complete Implementation and Integration Development projects life cycle- Set up, market and provide corporate training.- Lead development team, corporate training and implementation of Pastel Payroll.

- Software Development/Implementation of Accpac and Sage Tetra (ERP Systems)- Application and Report Development (key expertise: Access, VB6, Crystal Reports)

Master Of Business Administration (Mba), Management, Mba With Distinction

University Of Technology/Team Synthesis

University Of Technology

Dcdm

White Belt

Sc & Hsc

Education record