- Handle ongoing projects on production, scheduling and quality control.- Manage a team of Mystery Shoppers- Collect data, observe qualitative research and handle pilot interviews of projects.- Integrate data and conduct data cleaning.- Establish database structure to analyze.- Analyze data on cross tabs and statistical analysis.- Present and write client reports.- Contact Internal Client and Operations on best practices and process support.- Maintain sample needs and project manager expectations across multiple projects.- Inform operational changes to internal clients when needed.- Resolve project scheduling and resource issues with cross-functional teams.- Coordinate with Project Coordinators and Operations Managers to execute best practices.

- Assist in the development of an employee performance framework design to ensure the continuous of improvement in the process.- Support the execution of performance activities and provide awareness and coaching on the tools and templets to all SP leaders.Coordinate and implement incentive schemes for managers and staff to ensure that these achieve their objectives.- Keep up to date with developments in the field of reward to ensure that the organization continues to apply the best reward practices.Assist in negotiations with staff and unions on all reward and related issues to ensure that the full implications of reward policies are taken into account.- Coordinate and facilitate communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.