State Head Collection
Current> Cash flow was reduced from 62% to 94% across the state, ensuring all customers can pay either through NACH or online payment methods.> Tracking and controlling delinquency by region, area, bucket, and DPD, as well as handling non-starters. Additionally, developing and enhancing an analytics and MIS-driven culture to optimize project tracking, collections, recoveries, and repositioning financial results.> Ensuring adherence to the code of conduct and the guidelines set forth by the Reserve Bank of India regarding customer experience and the management of complaints is a key priority.> I actively lead collaboration with cross-functional teams to strategically align our collections strategies with business goals.> Supervising and supporting Area Managers, including collection coordinators and on-the-ground collection teams, focusing on effective adherence to collection processes in the region. This involves ensuring proper system allocation, tracking progress, and proactively identifying and addressing any fraudulent practices.> I streamlined the collection and operations process, ensuring that the entire region adhered to the established standard operating procedures (SOP). Additionally, I developed a comprehensive database that enables quick access to all relevant data with just one click.> To meet our collection targets across the DPD and align with management requirements, we have strategically divided the teams into two categories: Soft and Hard. This focused approach for 60 DPD and 60plus has effectively reduced delinquency and significantly increased sales opportunities in all geographical locations.
