Muhammad Ali Siddiqui Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

•Oversees the company's IT infrastructure, including servers, networks, and software systems, ensuring high availability and reliability.•Coordinates with external vendors for the procurement and maintenance of hardware and software solutions•Restructured computer network cables from all computers to the Cisco Catalyst which greatly optimized the network, speed and performance.•Created IT Asset inventory based on open-source solution Snipe-IT.•Re-configured the… Show more •Oversees the company's IT infrastructure, including servers, networks, and software systems, ensuring high availability and reliability.•Coordinates with external vendors for the procurement and maintenance of hardware and software solutions•Restructured computer network cables from all computers to the Cisco Catalyst which greatly optimized the network, speed and performance.•Created IT Asset inventory based on open-source solution Snipe-IT.•Re-configured the Firewall for better packet filtering and to tighten the Network security.•Applied patches, updates to all the systems.•Administered Active Directory, creating and managing user accounts, groups, and policies.•Installed and configured open-source Check-MK for IT Infrastructure monitoring•Develops and manages the IT department's budget, optimizing costs without compromising quality and security.•Ensures that all IT operations adhere to industry standards and regulatory requirements. Show less

Dubai, United Arab Emirates

•Manage and maintain the company’s IT infrastructure, including servers, networks, and workstations.•Installation & Configuration of Linux & Windows Server on Dell & HP Data Center Server.•Administer Active Directory, ensuring proper user account management and access control.•Windows 10, Windows 11 and Mac OSX technical support to end-users, resolving issues promptly. •Installation and configuration of Huawei VDI System.•Implement and configured security protocols… Show more •Manage and maintain the company’s IT infrastructure, including servers, networks, and workstations.•Installation & Configuration of Linux & Windows Server on Dell & HP Data Center Server.•Administer Active Directory, ensuring proper user account management and access control.•Windows 10, Windows 11 and Mac OSX technical support to end-users, resolving issues promptly. •Installation and configuration of Huawei VDI System.•Implement and configured security protocols, including firewalls, antivirus software, and patch updates.•Remote support using Microsoft Quick Assist & Microsoft Teams to local and remote staff.•Managing Microsoft Office 365 for Users.•Support on SAP Applications installation and Configuration.•Coordinate with IT teams to plan and execute system upgrades. DATA CENTER SUPPORT, Moro•Continuous monitoring of server health, CPU, memory, and disk usage. Proactive alerts for any potential issues such as hardware failure, performance degradation, or network bandwidth threshold.•Troubleshooting of Linux Operating System on Servers.•Cisco Switch Diagnosing and resolving network issues such as connectivity problems. Show less

Ajman,Uae

•Configuring, monitoring, and troubleshooting Gigabit Passive Optical Networks, DATA & NON-DATA Core and Access devices using SSH and next-generation network management systems.•Troubleshooting customer issues with IPVPN L2 & L3, leased lines, and ADSL services.•Configuring and troubleshooting customer issues with POTS lines, ISDN-PRI, PBX lines, and SIP lines.•Troubleshooting with customer IT, WAN technologies such as BGP, OSPF, MPLS.•Resolving remotely connectivity issues for… Show more •Configuring, monitoring, and troubleshooting Gigabit Passive Optical Networks, DATA & NON-DATA Core and Access devices using SSH and next-generation network management systems.•Troubleshooting customer issues with IPVPN L2 & L3, leased lines, and ADSL services.•Configuring and troubleshooting customer issues with POTS lines, ISDN-PRI, PBX lines, and SIP lines.•Troubleshooting with customer IT, WAN technologies such as BGP, OSPF, MPLS.•Resolving remotely connectivity issues for ONT, LAN and router issues facing by customer.•Work closely with other engineering teams responsible for the design of the customers’ solution. Show less

Dubai,Uae

•Reviewed the existing infrastructure, installed a new HP ProLiant server, and configured Asterisk Linux PBX for calling, significantly improving response time.•Installed and configured Windows Server Domain infrastructure on VMware vSphere 5.5.•Administer Active Directory, ensuring proper user account management and access control.•Applied update,patches & other changes to the IT environment to ensure system security and efficiency.•Managed the purchasing of IT equipment within… Show more •Reviewed the existing infrastructure, installed a new HP ProLiant server, and configured Asterisk Linux PBX for calling, significantly improving response time.•Installed and configured Windows Server Domain infrastructure on VMware vSphere 5.5.•Administer Active Directory, ensuring proper user account management and access control.•Applied update,patches & other changes to the IT environment to ensure system security and efficiency.•Managed the purchasing of IT equipment within agreed budgets.•Provided technical support for Windows 10 to end-users, promptly resolving issues.•Configured, administered, and managed Cisco switches, ensuring network reliability and performance.•Administered the Squid Proxy Linux firewall server, enhancing network security. Show less

Karachi, Pakistan

•Provided technical leadership and guidance to a team of 10 IT engineers.•Delivered support for desktop and network issues, maintaining high user satisfaction.•Provided technical support and troubleshooting services for Dell & HPE Linux servers running ELASTIX.•Supported the deployment of new applications and updates, ensuring minimal disruption to operations.•Ensured maximum operational and availability by effectively diagnosing system and network… Show more •Provided technical leadership and guidance to a team of 10 IT engineers.•Delivered support for desktop and network issues, maintaining high user satisfaction.•Provided technical support and troubleshooting services for Dell & HPE Linux servers running ELASTIX.•Supported the deployment of new applications and updates, ensuring minimal disruption to operations.•Ensured maximum operational and availability by effectively diagnosing system and network failures.•Maintained, improved, and created documentation to help the team understand systems.•Supported Windows 2008 domain infrastructure.•Performed remote maintenance and management for workstations and servers. Show less

Karachi, Pakistan

• Maintained a leadership role of a 10-man technical team that provided end-to-end application and hardware Support for local area companies, Home customers including remote management and monitoring, antivirus Deployment and maintenance, patch management, software updates, etc.• Monitor sales and purchase of internet accounts.• Maintained exemplary customer service by offering competent support and timely resolution of issues

Karachi, Pakistan

• Provide Network, Remote and Desktop support.• Responsible for firewalls, routers, desktop issues, server maintenance and backups, VOIP phones, Antivirus & desktop updates• Purchasing of I.T related equipment.• Maintained enterprise level applications and resources• Oracle support at client side.• Troubleshooting, administration of windows 2003 Server/ISA server 2004.• Provided technical guidance and operational instructions to systems users.

United Kingdom

• Maintaining Computer Network and provided troubleshooting for systems & networking related issues• Administration of windows 2000 domain Infrastructure.• Installation of Network Printer Epson Aculaser in the domain.• Installation of Antivirus, Microsoft Office 2003• installation and configuration of Claims Manager Database System.

Karachi, Pakistan

• Configure and manages the computer network.• recommend the purchases of the computer and network hardware.• Investigate the user problems, identify their source, determine possible solutions.• Wireless Networking with Omni-directional Antenna with a parabolic dish.• Cat 5 structured cabling and testing the cables with the cable tester equipment

Karachi, Pakistan

Done Internship as a System Administrator Assistant in the environment of Microsoft Windows NT and Windows 2000.

Bachelor'S Degree, Computer Network Security And Management, Uk

Diploma, Diploma In Networking

Certificate, Ccna

Certificate, Networking With Windows Nt 4 ,Programming, Web Design, Programming Etc