Siddharth Dutt Mishra Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

-Lead and manage a team of 25-32 members, ensuring that monthly KPIs are met and customer satisfaction goals are achieved.-Provide regular feedback, coaching, and training to improve team performance, resulting in consistent target achievement.-Conduct daily operational audits, including email and chat quality checks, to maintain high standards of accuracy and compliance.-Collaborate with cross-functional teams to troubleshoot process gaps and ensure smooth workflow operations.-Prepare and present detailed reports on team performance, operational challenges, and insights to senior management for continuous improvement.-Identify key drivers behind common customer issues, conduct root cause analysis, and take corrective actions to improve overall service delivery.-Act as a primary point of contact for team members, ensuring clear communication of project objectives and addressing any issues or concerns promptly.

• Analyzing data from various dashboards and fetching meaningful insights for opportunities• Preparing and sending daily, weekly, monthly reports to both internal and external stakeholders• work with managers to make action plans regarding the meaningful insights• Capture, Analyze and priorities both Implicit and Explicit requirements from Stakeholders • Develop metrics that provide data for process measurement, identifying indicators for future improvements opportunities, responsible for data preparation, validation and reports generation using Excel• Performing EDA using Spreadsheets which helped in improving the Business decision making and explore insights from Data• Creating and Publishing the Data visualization reports using Data studio and Tableau• Documenting Business functional and non-functional requirements to create high quality project deliverables