Pronouns: she/her/hersThrough my work experience, I have been able to cross paths with thousands of world travellers while enhancing my interpersonal, team leading, and organizational skills all while making sure my customer service exceeds the expectations of those I assist -- to make sure all my guests leave with a positive impression of both myself and the company I represent. I take pride in knowing that my team members feel comfortable in the workplace.I aspire to become a senior-level leader within the Aviation industry, with a goal of working with a company that allows me to positively develop not only professionally, but personally.
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Customer Service AgentWestjet Aug 2024 - PresentVancouver, British Columbia, Canada -
Front Of HouseQuinit Boxing Jul 2023 - May 2024Vancouver, British Columbia, CanadaMember Relations:- Greet and assist members with a positive and welcoming attitude.- Handle member inquiries and concerns professionally and promptly.- Maintain a thorough understanding of our programs and services to effectively guide members.- Maintain and build reputation of Quinit Boxing's mission; Community, Change & CompassionFinancial Management:- Manage daily cash transactions and maintain accurate records.- Assist in membership sign-ups… Show more Member Relations:- Greet and assist members with a positive and welcoming attitude.- Handle member inquiries and concerns professionally and promptly.- Maintain a thorough understanding of our programs and services to effectively guide members.- Maintain and build reputation of Quinit Boxing's mission; Community, Change & CompassionFinancial Management:- Manage daily cash transactions and maintain accurate records.- Assist in membership sign-ups, renewals, and payment processing using the Wellness Living platform.- Work closely with the finance team to reconcile accounts and address discrepancies.Communication:- Answer phone calls and respond to emails promptly and professionally.- Coordinate with team members to ensure consistent and clear communication.- Draft and send marketing materials, partnership documents, and promotional emails.Marketing and Partnerships:- Collaborate with the marketing team to execute promotional campaigns.- Facilitate and assist partnerships through B2B, B2C communication and documentation.- Assist in organizing events to promote Quinit Boxing in the community. Show less -
Flight ControllerSamsic Assistance Canada Inc May 2022 - Nov 2023Richmond, British Columbia, CanadaWorking on Air France/KLM Royal Dutch Airlines and Fiji Airways products.- Prepare and oversee daily flights with around 350-430 passengers - Understanding of Transport Canada rules and regulations- Memorization of travel regulations and requirements for International travellers - Overseeing a team of 15-20- Delegating tasks for team members - Training new team members in a classroom setting - Interviewing and recruiting new team members through job fairs and… Show more Working on Air France/KLM Royal Dutch Airlines and Fiji Airways products.- Prepare and oversee daily flights with around 350-430 passengers - Understanding of Transport Canada rules and regulations- Memorization of travel regulations and requirements for International travellers - Overseeing a team of 15-20- Delegating tasks for team members - Training new team members in a classroom setting - Interviewing and recruiting new team members through job fairs and in-person meetings - Fostering practices of inclusion and accessibility in the workplace-Provide leadership support to new bases opening nationally Show less -
Reservations And Ticketing AgentSamsic Assistance Canada Inc Mar 2022 - Jun 2022Richmond, British Columbia, Canada -
Passenger Service SupervisorGlobal Aviation Services Usa Inc. Dec 2018 - Mar 2022Yvr- Sort through and contact possible new team members through various hiring channels - Meet and interview with possible new team members for Passenger Service Agents and Station Attendants - Passenger Services Health and Safety Representative- Co-ordinate with YVR Airport Scheduling regarding flight information and passenger load summaries to ensure organization throughout airport terminals for both employees and passengers-Co-ordinate boarding and deplaning with pilots and… Show more - Sort through and contact possible new team members through various hiring channels - Meet and interview with possible new team members for Passenger Service Agents and Station Attendants - Passenger Services Health and Safety Representative- Co-ordinate with YVR Airport Scheduling regarding flight information and passenger load summaries to ensure organization throughout airport terminals for both employees and passengers-Co-ordinate boarding and deplaning with pilots and in-flight director for efficient, time saving processes-Comply with Transport Canada and US Custom regulations-Record end of shift billing spreadsheets to ensure correct payment from contracting companies-Brief and supervise Customer Service Agents during check-in and boarding process for clarity throughout the flight shifting Show less
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Human Resources Administrative SpecialistPrimeflight Aviation Services Sep 2021 - Jan 2022Vancouver, British Columbia, Canada- Investigating complaints brought forward by employees by conducting initial fact finding conversations, and forwarding to HR Manager Canada- Providing personnel policy and procedure guidance to employees- Drafting disciplinary actions for management to administer- Maintaining personnel records in UKG (HR and payroll system)- Working with Recruiter, Canada to assist with hiring and onboarding of front line employees- Overseeing the badging process of new and current… Show more - Investigating complaints brought forward by employees by conducting initial fact finding conversations, and forwarding to HR Manager Canada- Providing personnel policy and procedure guidance to employees- Drafting disciplinary actions for management to administer- Maintaining personnel records in UKG (HR and payroll system)- Working with Recruiter, Canada to assist with hiring and onboarding of front line employees- Overseeing the badging process of new and current employees; accurately ensure proper audits of badging information for the airport authority- Coordinating on-boarding and training of new hires- Partner with local employment agencies and colleges to advertise job openings- Daily management of timekeeping entries and assisting with payroll issues- Redirecting HR-related issues or distributing correspondence to the appropriate department- Establishing and maintaining a strong working relationship with airline partners- Providing support to the field employees and supervisors with basic interpretation of HR policies and procedures- Works collaboratively with other departments (e.g. payroll, benefits) to resolve problems- Establishing and maintaining a working together and inclusive culture- Exceed PrimeFlight customer service and safety standards Show less -
Front Desk StaffRumble Boxing Dec 2020 - Jul 2021Vancouver, British Columbia, Canada-Familiarize self with the MindBody business system to swiftly execute needed tasks for both clients and trainers - Follow potential leads and proceed with warm calling to engage with potentially interested clients - Social media outreach (Instagram, Squarespace, etc.)- Check clients in for personal training sessions and classes in an orderly manner, while also taking important note of COVID-19 procedures - Answer informational emails and phone calls to ensure clear… Show more -Familiarize self with the MindBody business system to swiftly execute needed tasks for both clients and trainers - Follow potential leads and proceed with warm calling to engage with potentially interested clients - Social media outreach (Instagram, Squarespace, etc.)- Check clients in for personal training sessions and classes in an orderly manner, while also taking important note of COVID-19 procedures - Answer informational emails and phone calls to ensure clear communication to clients and team members - Work independently and complete tasks throughout shift - Close and record retail sales both at end of shift and/or end of day and report to management- Complete COVID-19 sanitation protocol throughout gym (ei. touch points and studio) Show less -
Cashier, Server, HostessNando'S Canada Feb 2017 - Sep 2019Richmond, Bc-Train new workers in all positions so employees are able to work efficiently on their own - Cashiers, Servers, Hosting- Handle customer complaints to fix any errors and have the customer leave satisfied- Deliver exceptional and friendly customer service ensuring that needs are met, and customers are happy with their experience- Take and Tally orders in order to increase sales and productivity -
Customer Service AgentSkyteam Feb 2018 - Jun 2018Vancouver International Airport- Assist in training new customer service agents- Order kitchen inventory through SYSCO operating system- Familiarized with LAMS (Lounge Access Management Service) and Priority Pass check in systems- Check in Airport Lounge guests- Dictate boarding announcements for passengers
Sidelle Javelosa Skills
Sidelle Javelosa Education Details
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Bachelor'S Degree
Frequently Asked Questions about Sidelle Javelosa
What company does Sidelle Javelosa work for?
Sidelle Javelosa works for Westjet
What is Sidelle Javelosa's role at the current company?
Sidelle Javelosa's current role is Always learning.
What schools did Sidelle Javelosa attend?
Sidelle Javelosa attended Capilano University.
What skills is Sidelle Javelosa known for?
Sidelle Javelosa has skills like Leadership, Microsoft Word, Microsoft Powerpoint, Public Speaking, Customer Service, Microsoft Office, Sales.
Who are Sidelle Javelosa's colleagues?
Sidelle Javelosa's colleagues are Kyle Smith, Terry Driscoll, Kelsey Trainor, Gurpreet Bath, David Deere, Adam Priest, Keith Tongol.
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