- Administer and manage Microsoft 365 applications including Teams, SharePoint, OneDrive, Azure, and Exchange Online- Configure and manage SharePoint sites, lists, libraries, and workflows to support school operations and academic activities- Created and enforced security and compliance policies for Microsoft 365 applications, including Teams messaging policies, Teams meeting policies, OneDrive retention policies, and SharePoint sharing policies- Design and implement custom policies to meet specific school requirements, such as restrictions on external sharing of files and data- Monitor and maintain the health and performance of Microsoft 365 applications and services- Provide technical support and training to staff and students on Microsoft 365 applications and features

- Fostered strong relationships with faculty, staff, and students, collaborating with them to promote the library and its services, and to ensure that the library was integrated into the school's curriculum and culture.- Successfully installed and customized KOHA ILS, a leading open-source Integrated Library System, to meet the specific needs of the school's library. (https://libraryopac.platon.gr:8081/)- Created a visually appealing and user-friendly website for the school's library, using modern design principles and web development tools to optimize the user experience. (https://library.platon.gr)- Designed and implemented a comprehensive Information Literacy Curriculum for the school that provided students with the skills and knowledge they needed to locate, evaluate, and use information effectively and responsibly.- Curated and coordinated "School Libraries Forward," a highly successful conference that brought together librarians and educators from Greece to share best practices, strategies, and insights for advancing school libraries and promoting reading culture.

- Managed multiple, large-scale projects for diverse businesses within library, archive and museum industries.- Collaborated with the software engineering department to resolve software issues and interfaced with program management to resolve any customer critical problems.- Planned, wrote and delivered technical documentation for the use, functionality and architecture of V-Smart (Integrated Library System).- Provided coaching and training to end user staff in the effective use of integrated library systems to ensure increased productivity within the business environment.- Created collateral in the form of manuals, guides, demos and workshop materials to enable sales teams and clients.- Configured software installations via remote connections on customer workstations and servers.- Established and nurtured relationships with past customers and potential customers to facilitate sales.

- Achieved 95% passing rate for ECDL candidates on the ECDL core exams.- Communicated cooperatively with colleagues and ECDL candidates to meet teaching goals.- Configured, supervised and maintained over 50 computers.- Performed local troubleshooting through diagnostic techniques to efficiently resolve technical issues.