Sam Mankotia Email & Phone Number

Sutton, GB

City Of London, England, United Kingdom

London, England, United Kingdom

* Design and implement clear and repeatable methodology for on-boarding new customers and ISS entities on to the present-day ISS application landscape.* Project manage customer and internal implementations ensuring all relevant stakeholders are involved and requirements and expectations are set and communicated with a clear achievable and realistic time.

London, United Kingdom

* Design and implement clear and repeatable methodology for on-boarding new customers and ISS entities on to the present-day ISS application landscape.* Project manage customer and internal implementations ensuring all relevant stakeholders are involved and requirements and expectations are set and communicated with a clear achievable and realistic time.

London, United Kingdom

* Managed core product brands FireClass, Zettler and Thorn Security in the EMEA region.* Supported the Senior Global Fire Detection Product Manager in all aspects of product management activities with special focus from an EMEA market view to ensure alignment with core product channel initiatives.* Assisted in the management of the entire product line life.

London, United Kingdom

* Worked full time in the Project Management and Delivery Team to deliver essDOCS solutions to customers worldwide.* Product Owner for four core offerings, instrumental in the evolution of flagship solutions.* Thorough commercial awareness in the Dry/Liquid Bulk and Container markets and their operations.* Responsible for defining the scope, kick off.

London Office

* Worked full time to manage key accounts and generate new business.* Facilitated regular communication and liaison with clients at a senior level.* Optimised growth opportunities within territory and collaborated with sales teams to ensure growth attainment.* Operated as the lead point of contact for any and all matters specific to customers.* Established.

London, United Kingdom

* Worked full time in Solution Delivery and provided support to existing business users.* Ensured the aim and quality standards are upheld and improved.* Investigating and resolving application errors, data discrepancies and queries.* Trained new employees on product.

London, United Kingdom

* Worked full time with the Client Support team to cater customer support.* Liable for preparing and executing policies/procedures to dynamically deal with customer requirements and complains.* Emphasised on client satisfaction with strict adherence to SLAs and timely escalation.* Provided regular reports and metrics. Suggested solution improvements based.

London, United Kingdom

* Worked full time to improve the core product for better user experience.* Authored wireframes and obtained artwork approval.* Liaised with Technical, QA and Sales teams to evaluate customer feedback.* Aided the Product Team and co-ordinated product send outs.

Bristol, United Kingdom

* Worked full time during summer to identify the supply chain costs.* Focused on value mapping and process consolidation to streamline performance and enhance competitiveness in economic downturn.* Engaged in brand development, web site redesign including UI and advertising revenue.* Suggested brand market strategy and metric systems.* Generated new.

Plymouth, United Kingdom

* Worked part time as a crew member and subsequently promoted to a supervisor.* Mentored new crew members to maintain the health and safety standards while ensuring a high level of customer satisfaction.* Mastered effective communication whilst working under pressure to exceed customer service level.* Undertook three unit tests for Service, Quality and.

Plymouth, United Kingdom

* Worked part time to assist the efficient management of the day to day operations in the printing press.* Trained on fork lift trucks and hopper machines.

Noida Area, India

* Worked full time for a USA based BPO to collect bad debts for renowned banks.* Enhanced personal communication and listening skills at a young age.* Undertook 4 weeks training in accordance with Fair Debt Collection Practices Act (FDCPA).

Master’S Degree, Msc International Shipping, Merit

Activities and Societies: Elected as the Course Representative for the International Shipping group. * International Shipping Program is.

Bachelor’S Degree, Bsc (Hons) Shipping And Logistics, 2:1

Activities and Societies: Elected as the Course Representative for the program. Enthusiastic interaction with colleagues and staff.

Btec Higher National Diploma, Nautical Science, Distinction

Activities and Societies: Elected as course representative. Facilitated the Programme Manger with administrative jobs. Organised and.

Class 12, Physics, Chemistry And Maths With Computer Science

Activities and Societies: Was elected as the class leader. Chosen on several occasions to address the chief guest followed by inaugural.

Class 10, Physics, Chemistry And Maths