Sam Mankotia Email & Phone Number

Sutton, Gb

City Of London, England, United Kingdom

London, England, United Kingdom

* Design and implement clear and repeatable methodology for on-boarding new customers and ISS entities on to the present-day ISS application landscape.* Project manage customer and internal implementations ensuring all relevant stakeholders are involved and requirements and expectations are set and communicated with a clear achievable and realistic time frame.* Deliver customer and internal implementations in a timely manner meeting defined requirements and successfully hand over to BAU support.* Provide value add to the wider operations team to best meet requirements from customers from an operational viewpoint in terms of structure and skill set required.* Design and develop the implementation training manual which will become the company standard.* Translation of customer and internal needs in to clear business requirements.* Provides insight and value add to the development of our new applications and enhance processes based on experience and lessons learned.* Ensure customers and internal stakeholders are adequately trained and involved in the projects.* Constantly monitor and report on progress to all stakeholders.* Working with the Inchcape Marine Academy, develop training programmes to support implementations and BAU training or regular releases.* Design, develop and deliver customer and internal workshops throughout implementations as required.* Provide pre-sales support as necessary during tender processes and ad-hoc – become a subject matter expert and support the business in all aspects related to the new applications.

London, United Kingdom

* Design and implement clear and repeatable methodology for on-boarding new customers and ISS entities on to the present-day ISS application landscape.* Project manage customer and internal implementations ensuring all relevant stakeholders are involved and requirements and expectations are set and communicated with a clear achievable and realistic time frame.* Deliver customer and internal implementations in a timely manner meeting defined requirements and successfully hand over to BAU support.* Translation of customer and internal needs in to clear business requirements.* Provides insight and value add to the development of our new applications and enhance processes based on experience and lessons learned.* Ensure customers and internal stakeholders are adequately trained and involved in the projects.* Constantly monitor and report on progress to all stakeholders.

London, United Kingdom

* Managed core product brands FireClass, Zettler and Thorn Security in the EMEA region.* Supported the Senior Global Fire Detection Product Manager in all aspects of product management activities with special focus from an EMEA market view to ensure alignment with core product channel initiatives.* Assisted in the management of the entire product line life cycle from strategic planning to launch activities for the EMEA region and sales channels.* Provided input on EMEA market requirements for current and future products by conducting market and competitive analysis reports.* Ensured all EMEA related documentation requirements for development process is accurate and complete to be reported internally at monthly project reviews.* Maintained ERP systems with all information relating to product price and life cycle data.* Generated miscellanies reports and product sales / customer analysis by channel as required.* Contributed to the product roadmaps and then be involved in all aspects of the product management of EN detector products.

London, United Kingdom

* Worked full time in the Project Management and Delivery Team to deliver essDOCS solutions to customers worldwide.* Product Owner for four core offerings, instrumental in the evolution of flagship solutions.* Thorough commercial awareness in the Dry/Liquid Bulk and Container markets and their operations.* Responsible for defining the scope, kick off, management, coordination, risk registers, delivery and financial control of projects.* Worked closely with relevant stake holders to ensure effective and efficient implementation of projects.* Successfully developed and executed a summer internship programme.

London Office

* Worked full time to manage key accounts and generate new business.* Facilitated regular communication and liaison with clients at a senior level.* Optimised growth opportunities within territory and collaborated with sales teams to ensure growth attainment.* Operated as the lead point of contact for any and all matters specific to customers.* Established budgets and tracked key account metrics.

London, United Kingdom

* Worked full time in Solution Delivery and provided support to existing business users.* Ensured the aim and quality standards are upheld and improved.* Investigating and resolving application errors, data discrepancies and queries.* Trained new employees on product.

London, United Kingdom

* Worked full time with the Client Support team to cater customer support.* Liable for preparing and executing policies/procedures to dynamically deal with customer requirements and complains.* Emphasised on client satisfaction with strict adherence to SLAs and timely escalation.* Provided regular reports and metrics. Suggested solution improvements based on customer feedback.

London, United Kingdom

* Worked full time to improve the core product for better user experience.* Authored wireframes and obtained artwork approval.* Liaised with Technical, QA and Sales teams to evaluate customer feedback.* Aided the Product Team and co-ordinated product send outs.

Bristol, United Kingdom

* Worked full time during summer to identify the supply chain costs.* Focused on value mapping and process consolidation to streamline performance and enhance competitiveness in economic downturn.* Engaged in brand development, web site redesign including UI and advertising revenue.* Suggested brand market strategy and metric systems.* Generated new marketing strategy for 'Life's Not Fair...But My Knickers Are', a subsidiary company that focused fair trade clothing.* Evaluated a comprehensive ERP upgrade, managing an investment worth £45,000.* Stated several strategies to enter the retail market with their own brand name via eBay and other online retail channels.* Conveyed long and short term suggestions to boost efficiency of existing business processes whilst containing costs and improving sales.The internship was a satisfying and successful experience. It provided a base to my career and leveraged the professional subjects I considered in my Masters and Undergraduate degree.

Plymouth, United Kingdom

* Worked part time as a crew member and subsequently promoted to a supervisor.* Mentored new crew members to maintain the health and safety standards while ensuring a high level of customer satisfaction.* Mastered effective communication whilst working under pressure to exceed customer service level.* Undertook three unit tests for Service, Quality and Cleanliness and achieved the highest level of training for a crew member.

Plymouth, United Kingdom

* Worked part time to assist the efficient management of the day to day operations in the printing press.* Trained on fork lift trucks and hopper machines.

Noida Area, India

* Worked full time for a USA based BPO to collect bad debts for renowned banks.* Enhanced personal communication and listening skills at a young age.* Undertook 4 weeks training in accordance with Fair Debt Collection Practices Act (FDCPA).

Master’S Degree, Msc International Shipping, Merit

Activities and Societies: Elected as the Course Representative for the International Shipping group. * International Shipping Program is.

Bachelor’S Degree, Bsc (Hons) Shipping And Logistics, 2:1

Activities and Societies: Elected as the Course Representative for the program. Enthusiastic interaction with colleagues and staff.

Btec Higher National Diploma, Nautical Science, Distinction

Activities and Societies: Elected as course representative. Facilitated the Programme Manger with administrative jobs. Organised.

Class 12, Physics, Chemistry And Maths With Computer Science

Activities and Societies: Was elected as the class leader. Chosen on several occasions to address the chief guest followed by inaugural.

Class 10, Physics, Chemistry And Maths