Role – Identify, strategize and drive GenAI based initiatives across the organizationThe role involves research and coordination with multiple stakeholders to identify areas of augmenting existing processes via implementation of GenAI, prepare PRDs, work as a Product Owner with development team and ensuring end-to-end execution incl. GTM strategya) Sales Chatbot – In-house development of chatbot to drive DIY customer journeys for improving operational efficiencies. Developed on top of AWS Bedrock and based on the RAG approachb) VoiceBOT – In-house development of human like voicebot to augment customer servicing and call centrec) Tele PD – Transcription of underwriter’s tele-PD conversation, summarization and analysis of the same leading to reduced TAT in closure of each applicationd) Natural Language Query Generator – Democratizing data extraction process for data analysis to offload mundane requests off the data engineering unitPrimary tools used – Prompt Engineering, SQL, AWS Bedrock, AWS Services, Observability Tool – Langfuse

Role – Build and enhance Hook products to drive customer engagement and retention on Mobile Appa) Credit Health Report – Revamped existing customer journey and credit health report with in-depth tradeline analysis & personalized recommendations leading to increase in monthly downloads by ~20% and increase of repeat customer mix by ~16%b) Personal Finance Manager (PFM) – Integrated with Account Aggregator for providing users options to link all financial accounts in one place and have a comprehensive expense analytics & net-worth analysis with actionable insights, including engagement features like ‘setting reminders for recurring payments’This has surpassed the planned PFM users achieving a Monthly run-rate of 1lakh +c) Rewards Management Framework - Conceptualized and implemented the rewards framework in association with Bajaj Finance Ltd. The project involved integration with BFL RMS to configure business campaigns, BRE development & crediting rewards along with critical ancillary activities like reconciliation of funds.d) Data enrichment and Offers – Analyzed the bureau, & banking (via AA) to facilitate data enrichment w.r.t customer income and obligation for generating offers and cross-sell opportunitiese) Customer VOC – Regular calls to customers to collect user feedback, understand user expectations and gauge competition to take corrective actions and plan enhancements keeping user centric approach at the corePrimary tools used – Postman, Adobe Analytics, JIRA, Tableau and Adobe Experience Manager, SQL, UI/UX

Role – Expand open architecture business for driving business growth and drive platform efficiency by managing 2 scrum teams in the agile framework, handle sprint planning ensuring timely and quality product releasesa) Handled product-tech integration of partners on platform for loans incl. top banks like Kotak Mahindra Bank & Axis Bank, NBFCs like BHFL leading to monthly disbursal run-rate from 160 cr. to 200 cr.b) Laid product road map for end-to-end digital loan journey disbursal & onboarding 1 lending partner leading to a substantial increase of ~ 27cr. disbursal in the first quarterc) Creation of Gold Loan journey onboarding Muthoot Finance, FinTech incl. Indiagold & Rupeek, delivering a monthly business of ~ 10 cr.d) Created new bricks enabling operational efficiency and enhanced revenue – - Real-time 'Dialer Integration' for customer assistance, agent’s idle time reduced by 37% - Funnel management – i) 'Data Room Exercises' (DREs) to enhance business funnel, approval rates improved by 11% ii) Optimized journeys by observing customer behavior using tools like Mouseflow & Adobe iii) Analytics and leading to UI/UX interventions and pre-filling user information leading to reduced drop-offs by ~5% iv) Implementing RPAs to drive system efficiencies v) Facilitating campaign activities by managing Netcore

Supervise IRAC (Income Recognition, Asset Classification, and Provisioning) related matters, portfolio management, and internal & external reporting.- Streamlined the process of the monthly provisioning and portfolio preparation for micro-finance portfolio reducing the activity time by 40%- Supervised the process of IRAC automation at the bank right from conceptualizing the BRD to UAT testing and successful implementation- Enhanced the strategy and decision-making process of management with analyses on – peer comparison, portfolio management, collections, etc.- Facilitated the field staff for collections by regular interaction with them and accordingly designing the allocation and collection strategy- Coordinated with the compliance department for external reporting to RBI, CRISIL, CARE, etc.- Initiated the practice of ‘Knowledge Sharing Sessions’ for enhanced team interaction and performance

- Facilitated the GTM strategy with primary and secondary research in wealth management services for NRIs- Designed investment portfolio tracker and budget tracker for the clients

- Worked in the space of Surveillance & Supervision on various client-based projects and eminence building activities of the firm- Worked as a functional consultant with the US team and drafted a comprehensive Global Procedures framework for the client - Designed the placemat of Communications Surveillance to pitch to the potential clients- Developed and piloted a Survey among buy-side firms to identify various risk areas, key priorities, and challenges- Facilitated the New Hires Orientation by drafting and conducting case studies

- Handled the engagement of the April 2017 cohort of Ashoka's Youth Venturers. - Studied and compiled the work of 23 teenage changemakers from across India as part of Ashoka's global #LeadYoungProgramme.- These are teenagers providing innovative solutions in a range of fields like livelihood, gender, child rights, education, environment, and animal rights.

It is a retail business dealing in sanitarywares, pipes and bath fittings. My role and responsibilities were-- Instrumental in getting the dealership of a premium brand to cater to the affluent customers- Engaged in client interaction, visiting their sites and preparing quotations- Handled banking and managed the inventory and the receivables