Amazon Marketing Cloud | AdTech Solution

• Experienced Production Support Analyst with a demonstrated history of working in the competitive industry. Skilled in SQL, UNIX, Shell Scripting (Basic). • My main area of experience has been involved in application management, incident & change management, infrastructure management as Production Support Analyst in various Front Office (used in Investment Bank) application. I have working experience in the domain of BFS (Banking, Finance and Securities).Roles and… Show more • Experienced Production Support Analyst with a demonstrated history of working in the competitive industry. Skilled in SQL, UNIX, Shell Scripting (Basic). • My main area of experience has been involved in application management, incident & change management, infrastructure management as Production Support Analyst in various Front Office (used in Investment Bank) application. I have working experience in the domain of BFS (Banking, Finance and Securities).Roles and Responsibilities:• Single Point of Contact for most of the critical applications.• Investigated and provide Solution/Root Cause Analysis for issues/errors which occur in Production environment.• Prepare instant SQL queries to extract the data from database on business requirements.• Analyse technical exceptions and application level logs.• Document any new procedures around application troubleshooting have been identified and upload the same in knowledge base.• As a part of Incident management, co-ordinate with business users, front-end and infrastructure teams during an outgoing Incident.• Participate in Disaster Recovery Test• Review the change going to production and participate in User Acceptance testing (UAT)• Involved in Cron to Control-M Migration.• Identified repetitive manual tasks and done the automation to reduce manual work.• Conduct Weekly Status call to discuss outstanding service requests, repetitive incidents with L3/Development Team.• Participate in release walkthrough calls to understand the technical changes being done to the applications and the business impact of the changes.• Production Change Deployment. Show less

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