Sidharth Tomar Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

Greater Seattle Area

Hyderabad Area, India

Leading Global Service Delivery for HR operations for Amazon (supporting 850,000+ employee population)

Hyderabad Area, India

Responsibilities:- Design transition methodology best suited for Amazon ERC operating model- Ensure adherence to the methodology for all process transition across the regions and ensure successful transition- Project Manage initiatives which are identified at the regional/global level and ensure successful project delivery

Gurgaon, India

• Responsibilities:
• Provide HR shared services consulting based on client’s requirements.
• Supporting Reengineering projects by As-Is process mapping. Gap analysis & Recommendations
• Supporting Solution Identification projects by understanding End to End process, identifying process risks, challenges and providing the Best in class HR solutions.
• Setting up HR Shared services by As-Is and future state processes mapping, creating statement of work, capacity estimation, and identifying key dependencies.
• Support Onsite/Remote Process assessments, Transitions and Knowledge transfers by Document and Knowledge management.Projects Delivered:

Kolkata Area, India

• Design, develop and implement HR solutions for the responsible domains
• Managing co-ordination of the partners and working groups engaged in project work.
• Plan and manage effort to define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs.
• Problem definition, issue identification and work plan development using problem solving principles.
• Implemented detailed transition project planning and control including - Managing project deliverables in line with the transition project plan. Recording and managing transition project issues and escalating where.
• Accountable for monitoring transition project progress and performance and providing status reports to the project sponsor.

• Required to set up Work Force Administration (Employee Admin.) process for a new client implementation
• Delivering Service Level Agreements (SLA) for service
• Project Management/ Resource planning (Workload allocation and monitoring, processing calendars, process scheduling, process flow, delegating work to meet deliverables, tracking status of outstanding issues, and.
• Coach Team Members / Team Developers on Issue Resolution techniques & processing.
• Interact with the client / client teams on client facing participant issues as well as processing related issues.
• Identify, Plan, and Manage Process Improvements to improve processing performance

• Worked for charge back division for client Barclays Bank
• Was responsible for issuing appropriate charge backs for disputed transactions after analyzing the conditions mentioned in the dispute forms by the customers and the type of card held by them.

• Worked as a customer service representative for client Amazon.com
• Was responsible for handling customer queries relevant to the orders placed on Amazon.com.
• Creating replacement orders, issuing refunds, change shipping options, cancellation of duplicate & valid orders and changing the payment options was a major part of day to day activity.

Pgdm, Ops Mgmt & Hrm

Bachelor Of Computer Applications, Computer Applications