• Using Adobe Fusion 360/Inventor for 2D and 3D modelling and generating DXF files for CNC programming when required.• Generating sequence of drawing commands in parametric editor with specified parameters to automate the design changes by using 2 sets of variables.• Develop CNC programs for curtain wall and window wall panels using proprietary software supplied by machine manufacturer.• Interpret blueprints and engineering drawings of panels to verify if it meets the standards proposed by the stakeholder.• Use tool path simulation to prove out and troubleshoot CNC programs in a virtual machining environment prior to release to shop floor.• Ensuring proper G Codes are included in the program.• Performing first part inspection to ensure parts meeting specification as given by Drafting Team.• Designing 3D models of machine parts required by the manufacturing engineer using Fusion 360 for machining parts onsite.• Programming Mazak Lathe machines• Training Machine Operators with the operations and functions of CNC Machines.• Troubleshooting with machine operator to find out technical issues, error codes and managed to reduce machine downtimes and reduced wastage of material.• Assisting Production Control Manager in scheduling production according to supply schedule and keeping programming up to date accordingly.• Closely working with project management team, manufacturing engineers, maintenance team, production, and operations manager for smooth workflow.• Keeping personal daily log for future reference in excel sheet which helped to understand missing links.

• Assisted external users with technical products or services, providing resolutions to user questions and problems.• Isolated and solved unstructured problems using conceptual thinking skills.• Trained new advisors to maintain company quality standards.• Achieved over 98% customer satisfaction and quality.• Resolved 96% of issues on the spot and coordinated with the IT team for higher-level issues.• Logged and followed up on cases with the Engineering team to resolve known issues.• Mentored and provided ongoing support to Junior advisors to enhance their technical knowledge.• Prepared detailed technical documentation to help users troubleshoot issues independently.• Attended regular training sessions to update team members on new product features and troubleshooting techniques.• Utilized CRM tools to track and manage customer interactions and feedback.• Collaborated with cross-functional teams to improve product functionality based on user feedback.• Developed FAQs and knowledge base articles to streamline support processes and improve efficiency.• Ensured adherence to SLAs by prioritizing and managing support tickets effectively.

• Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.• Maintained tight tolerances with design specifications.• Properly loaded and unloaded materials in and out of machines.• Adhered to high level of safety by following company rules and regulations to prevent injuries.• Manually set up machinery and equipment, including programming and tool changing.

• Skillfully manage and resolve a diverse range of service requests and incidents utilizing our specialized Service Desk management software, maintaining meticulous records and ensuring timely resolutions.• Provide adept support and administration for the engineering surveyor’s Total Mobile Reporting software during inspections of lifts, escalators, and pressure vessels.• Foster transparent communication with users, collaborating closely with support teams to deliver regular updates on incident statuses and expedite resolutions according to service level agreements.• Conduct thorough analysis of key performance indicators related to our service desk and incident management, in addition to customer service satisfaction metrics, to generate actionable reports identifying trends and areas for improvement.• Develop and upkeep comprehensive documentation supporting our service desk and change management processes, alongside operational procedures and resources, ensuring clarity and consistency throughout our operations.• Maintain vigilant oversight of service request statuses within our service management system, ensuring accurate updates and resolutions, while promptly reflecting changes in the Mobile Device Management tool.• Execute routine service requests with precision and efficiency, such as creating new accounts, to enhance user experiences.• Provide essential administrative support and contribute to the development of our change management process, ensuring smooth transitions and adherence to established protocols.