Sidharth Misra Email & Phone Number

Delhi, India

New Delhi.

To be proud and happy to work together in a team sharing in a common goal of a successful, profitable and innovative company, demonstrating integrity, fairness and honesty which are the core values that I live by in my daily interaction with all of my external and internal customers making hospitality a priority and inspiring people around me.

CORE COMPETENCIES Strategy Planning & Operation Management• Formulating and effectuating innovative strategies/plans for accomplishment of given targets• Assist in Preparation of annual budgets, and implementation in accordance with organizational saving targets with regard to cost-value analysis.• Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.• Implementation of corporate policies in the organization as well as administering Standard Operating Procedures.• Conceiving, implementation and monitoring of administration procedures and guidelines.• Controlling, Coordinating and Cooperating with other departments and Sub-Departments regarding MIS.• Handling front office operations, tracking accommodation status.• Devising marketing strategies to tap/ explore greater market/ business volumes. Man Management/ Training & Development Imparting appropriate In-house training on Front Office Operation, Service Excellence and Teamwork. Involved in HRM, Staffing, Recruitment, Performance Review and Appraisal.Client Servicing Ensuring customer satisfaction by achieving delivery of service quality norms. Strategizing policies & procedures in the operating systems to achieve greater customer delight. Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.; Reporting to: - General Manager

Reporting to: - General ManagerJob Responsibilities :-• Formulating and effectuating innovative strategies/plans for accomplishment of given targets• Assist in Preparation of annual budgets, and implementation in accordance with organizational saving targets with regard to cost-value analysis.• Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.• Controlling, Coordinating and Cooperating with other departments and Sub-Departments regarding MIS.• Devising marketing strategies to tap/ explore greater market/ business volumes.• Implementation of corporate policies in the organization as well as administering Standard Operating Procedures

Reporting to: - General ManagerJob Responsibilities :- Assist with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assist in Preparation of annual budgets, and implementation in accordance with organizational saving targets with regard to cost-value analysis. Implementation of corporate & group policies in the organization as well as administering Standard Operating Procedures Preparing various reports like MIS, Weekly Projection, Product update in city & at unit for the Groups.

Front Office Manager; Conduct daily pre-shift briefings to front office assistants on room’s occupancy, arrival and departures, functions/event and special attention that are needed. Liaise with Housekeeping and other related departments on daily operation. Handle guest enquiries in a courteous and efficient manner. Personally meeting and greeting all VIP arrivals. Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to Front Office Mgr if no immediate solution can be found, whilst feeding back a prompt follow up

Resident Manager; Conduct daily pre-shift briefings to junior staffs on arrival and departures, functions/event and special attention that are needed. Liaise with Housekeeping and other related departments on daily operation. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Resident Manager if no immediate solution can be found and assure follow up with guests. Personally meeting and greeting all VIP arrivals. Ensure that the cashiering procedures are strictly adhered to. Act as a bridge between the Guest & the Management, keeping in mind the benefit of the hotel and ensuring 100% guest satisfaction

Front Office Manager; Basic Front Office operation, involving Guest relation vis-à-vis check-in and checkout formalities and providing guest with any kind of assistance during their stay at hotel. Making reservation and block the room as per the guest requirement. Did all the cash transaction, foreign exchange, and front office petty cash.

Bachelor Of Commerce - Bcom

Bachelor’S Degree, Hotel Management, Pg Dip In Hotel Management

Bachelor Of Commerce - Bcom

Pg Diploma, Hotel/Motel Administration/Management