Expertly crafted a comprehensive suite of BusinessAnalysis (BA) documentation, ensuring high-quality deliverables.• Optimized web development projects for maximum Search Engine Optimization (SEO) and Web Analytics tracking.• Proficient in full lifecycle Business Analysis, from business case development to User Acceptance Testing (UAT).• Skilled in complex problem-solving, team collaboration, and client satisfaction, with a focus on cross-departmental coordination.• Strong communication and negotiation abilities, facilitating clear and effective stakeholder engagement. • Accumulated 2.8 years of experience in ServiceNow, specializing in requirements gathering for IT Service Management (ITSM).• Knowledgeable in Security Operations functions, enhancing system integrity and data protection.• Consulted with internal clients to document requirements and understand business/user needs under minimal supervision.• Defined and refined global business needs to support the expansion of a multi-instance ServiceNow environment, with an emphasis on Configuration Management Database (CMDB).• Analyzed and documented solutions for business challenges, collaborating with technical and creative teams.

Expert in Requirements Elicitation, Use Case and Workflow Analysis, with a strong grasp of Requirement Risk Management.• Proficient in analyzing Business Domains and adept at managing requirements throughout the SDLC, utilizing Agile methodologies.• Skilled at collaborating with Business, Operations, Marketing, and Compliance teams to capture and define business requirements.• Conducted thorough Impact Analysis, ensuring clear communication and issue resolution.• Efficiently gathered and documented technical and functional specifications, maintaining meticulous version control.• Facilitated requirement walkthroughs with business stakeholders and technology teams, ensuring mutual understanding.• Created detailed Application Flows using Visio to visualize and communicate process design.• Developed interactive Mockups with tools like Balsamiq and iRise, enhancing stakeholder engagement and feedback.• Led review and sign-off processes, ensuring stakeholder agreement and project alignment.• Utilized HP Quality Center and in-house traceability templates to guarantee comprehensive coverage of requirements in design.