Sidharth Puthiyapurayil Email & Phone Number

Los Angeles, CA, US

United States

• Manage a seven-member Client Services team responsible for New Logo, Upgrade and EMR Implementations.
• Improved EMR Implementation efficiency - reduced onboarding time, streamlined processes and optimized resource allocation.
• Collaborate with department heads to create processes and communication plans for improving CS engagement and assistance.
• Develop strategies and plans with the PM team to handle client escalations, program management and risk mitigation.
• Create a collaborative environment which promotes team cross training, innovation and leadership.

• Sales Engineering – Worked with Client and internal stakeholders to gather requirements, understand workflow, provide solutions and create technical proposals for HIS, LIS and EHR integrations.
• Mentored team members - Provided training and oversight, conducted weekly meetings and assisted with technical challenges.
• Collaborated with Sunquest Implementation team to standardize workflows and create guides for future client integrations. Managed projects involving coordination of multi-EMR implementations in a SME capacity.

• Understand complex workflows with LIS, HIS, EHR and Billing Systems to create customized solutions per client requirements.
• Worked with Sales Engineering for analysis of existing systems and provide consultation on technical solutions.
• Designed use cases, workflow diagrams and test cases for client users.
• Worked with Project Managers to create and validate Project plans.

• Resolved client submitted issues and addressed technical questions.
• Worked with Implementation Engineers to understand and successfully implement complex projects.
• Deployed product builds and upgrades for pre-existing clients to enhance functionality.
• Documented internal processes and best business practices for department use.
• Created user manuals and end user documentation for clients detailing product features.

Director of Communications for the International Students Assembly at USC. Involved in organizing events to help the international students connect, network and feel at home.

Troubleshooting and providing instant technical support for system, network and connectivity issues. Handling queries for assistance in software setup and usage.

Executed the implementation of MS-Dynamics CRM 4.0 for Banker's Toolbox Inc.'s Los Angeles office. Analyzed the pre existing customer management systems and modeled MS-Dynamics to maintain functionality and improve reporting and forecasting features.

ACADEMIC PROJECTS COMPLETEDProjects in SAP Used the SAP system, version ECC 6.0, to execute a business process chain involving customer order management, procurement, production and the sales and logistics for a company using the SD, MM, FI, CO and PP modules. Supply Chain Management Aggregate planning model developed for Specialty Packaging Co., Network.

Reviewing and managing bankruptcies for Citibank customers in the US. Investigated Bankruptcies both chapter 7 & 13, Communicated with Trustees and Attorneys and filed Proof of Claims on behalf of Citibank in court.

Delivered technical support to 3G mobile phone users in the UK and researched on cellular service issues. Handled customer accounts using Peoplesoft, resolving customer issues with cellular devices, mobility and coverage.

Masters, Engineering Management

Bachelor, Engineering ­ Electronics And Telecommunication

Education record