Provide advanced technical support for the end users via Onsite/Call/ Remote Support including POS / EMBED reader troubleshooting hardware and software issues, network connectivity problems, and system errors

Provide 24/7 technical support for 8000+ users for FIFA World Cup 2022 via Onsite/Call/ Remote Support - Responsible in troubleshooting basic end-user issues related to Windows OS workstation machines and MacOs devices

• Provide day-to-day IT Support for the end-users within the IT Infrastructure Operations. Resolving incidents related to workstations• Handles FIFA ARABCUP 2021 HCM, Stadium Networks and IT Equipment’s

Involved in the installation, configuration and administration of supports complex server- based systems; recommends and deploys server Hardware and software, including operating systems. Applications, and patches to support the operations

Installation, Configuration and Troubleshooting of the Windows Server 2003, 2008 Servers and Client Operating systems

• Resolving Technical issues at Level 1 & L2(Incident and Service request)• User Management (AD), Implementing new group policy• change in AD through change management process• User Management activities in Active directory & Exchange servers• Advanced Desktop Level troubleshooting• Prepare a detailed report on the plan of action for the existing tickets for the next Shift.• Ticket Creation and Monitoring ticket queue using Remedy• ticketing tool Analyze problems with the service and• Managing File servers and providing access on shared folders.• Working on SCCM & WSUS tool for Microsoft hotfix deployment• Analyzing OS related error, events & memory dump file etc.• Managing windows backup also worked on Tivoli Storage Manager