• Heading the team of 21associates, 3 Executives.• Training and development of all F&B associates as a department’s training coordinator.• Work closely with the training department to conceptualize training plans for the staff.• Developing the team to identify key moments of truth in various stages of food and beverage service and guest interaction.• In charge of making all standard operating procedures, service sequences and all formats needed for the restaurant operation.• Partly Responsible for making yearly food & beverage budgets for restaurants.• Responsible for doing monthly revenue forecasting for the department. • Have a wide understanding of expense budgets.• Work closely with finance team to maintain restaurant’s Profit & Loss critique of the department.• In charge for conducting internal audits in the department and making audit action plans and their implementation.• Interviewing and Recruitment of the new staff.• Responsible for Implementing new innovative ideas and various sales strategies.• Responsible for driving and achieving set targets of guest satisfaction and sales Budget for the department.• Manpower planning.• Responsible to head the department in absence of head of the department.

• Handling international & domestic Conventions, Conference and Exhibition like SAP, Microsoft, IBC, FICCI (Frames India), Images Fashion Forum, HIFI (Hotel Investment Forum of India), CPMA etc.• Co-ordination with other departments about the various activities of the conference. • Creating and implementing different theme tea coffee breaks.• Managing departmental costs by monitoring controllable and manpower cost and using the resources wisely. Handling inventory of service equipment.• Conduct training for associates on brand standards and event handling procedures, • Observe service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance• Co-ordinate with the banquet chef regarding the various last minute requirements of the guest• Co-ordinate and communicate with all customers regarding all conventions, conferences and other events. • Attending to guest complaints.

• Attending Guest table professionally and promptly.• Delivering individual service to each and every guest.• Celebrating guest special occasions.• Working with friendly environment.• Have been a butler for privilege guest.• Handling Micros.• Organizing set up for Buffet, bar, outdoor caterings, Sit-down functions, Conferences and Social functions etc.• Handling Inventories.• Conducting skill level training for casuals and apprentice • Handled international & domestic Conventions, Conference and Exhibition like HIFI, SAP, Microsoft, IBC, CPMA, FICCI (Frames India), Images Fashion Forum, etc.