With a robust background in network administration and a focus on IT Service Management (ITSM), I have established a reputation as an expert in the field. I am highly regarded for my ability to create and execute effective ITSM solutions. I have extensive experience in enhancing IT service management frameworks and ensuring security compliance with ISO 20000 and ISO 27001 standards.With my extensive experience in network administration, I have successfully overseen intricate infrastructures and maintained a smooth service delivery. As the leader of service management for a company with a large client base, I am responsible for spearheading incident and problem management initiatives, strengthening service security, and supervising governance and risk management processes.With a keen focus on security, I diligently implement CIS controls to protect services from ever-changing threats. My approach seamlessly integrates these controls into the ITSM framework, prioritizing security from the start rather than treating it as an afterthought.I excel in the fast-paced realm of IT, embracing adaptability and boasting a solid history of successful agile project management. I have the ability to effectively lead projects that can quickly adapt to evolving needs, all while consistently delivering incremental value.