System Analyst
CurrentProviding L1&L2 System Administration Support and troubleshooting duties in 24x7 Production Environment.Expert in Incident Management, ITIL process.Providing initial response, investigating the issue and providing a resolution within the time frame set in the SLA.Experience in tools such as Webtop , Event management console, Jumpgate ,Oracle advanced customer support service.Monitoring performance degradation/high resource usage related issues and identifying users/processes responsible. Working with respective teams to reduce/optimize the resource usage.Providing on-call Production support for 500+ Production and Development Servers.Good work experience on change Management, Incident Management and Service desk Management.Installation & configuration of Linux serversResponsible for Adding and Modifying new users, groups and setup home directories and appropriate access restrictions to directories & files using access modes.Experience in giving sudo access privileges for the users and groups.Creating filesystems, Setting permission and Mounting filesystemsScheduling of automatic repetitive Jobs Using Crontab.Creating and Managing LVM and Resize the volumesMonitoring the Servers performance using with monitoring tools like top, PS and Nagios tool.Package management using RPM and YUM.Working with SSH, NFS, Samba, FTP, NTP, Web Servers.Knowledge on DNS and DHCP server.Experience in working in Oracle database and MySQLChecking imbalance and space utilization of diskgroup.Issues such as ORA error, Database restarted we will check and engage next level as per severity.Experience in Agent issues, OMS,GMS.Hardware Troubleshooting through ILOMInteracting with various teams such as Oracle database team, VM team, Network team Technical documentation.
