Sid Kumar Email & Phone Number

Auckland, New Zealand

Responsible for the N4L's product portfolio providing Connectivity, Cyber-safety and Cybersecurity to all state and state-integrated schools of New Zealand.Key focus areas:- Oversee multi-million dollar procurement and delivery of the largest managed network upgrade- Align product strategy with N4L's business strategy- Provide commercial oversight and manage P&L for the portfolio- Seek revenue growth opportunities- Enhance customer experience by using the insights and feedback

New Zealand

New Zealand

Auckland, New Zealand

Exploring innovative solutions with telecommunications provider for the Equitable Digital Access (EDA) programme at MoE.

Auckland, New Zealand

Reported to GM Technology and managed a team of up to 250 technology professionals. I was responsible for all aspects of Spark’s IT infrastructure, including the strategy, design, build, and operation of on-premise and cloud infrastructures, using DevOps and ITIL frameworks. • Led Spark’s Digital Workplace Transformation programme which resulted in significantly improved end user experience.• Oversaw the AWS Infrastructure Operations for Spark’s media division — Lightbox and Spark Sport streaming platform.• Led the technology infrastructure teams' transition to Agile Ways of Working• Reduced operational costs due to technological advancements, operating model, automation, and business contract reviews• Managed stakeholders across business departments, including CxO, security, product, sales, and finance.• Significantly improved employee engagement scores and eNPS.• Consistently met financial targets of managing operational, capital, and staffing budgets.

Auckland, New Zealand

Reported to Head of Technology and managed a team of up to 60 technology professionals. • Transformed remote access services from a bespoke solution to one that fit the business needs of the company’s 100+ retail shops, corporate hubs, and offshore customer support centres.• Improved poor service experience and replaced it with a secure, highly available, and reliable service, with 90% reduction in calls to the service desk.

Auckland, New Zealand

Reported to Head of Technology and managed a team of up to 30 technology professionals. I was responsible for Spark's EUC strategy and operations.

Auckland, New Zealand

Architected the foundation of Digital Workplace for Spark.

Whangarei, Northland, New Zealand

Reported to the CIO of Northland DHB and managed a team of 10 technology professionals. I was responsible for the turnaround of an outdated and ineffective technology infrastructure into a resilient and modern technology platform. It led to zero downtime for critical clinical services and the ability to serve patients more quickly. • Mentored the team on complex problem solving and effective IT service management principles, instilling creativity, perseverance, and excellent customer service• Delivered positive customer outcomes by shifting the emphasis from reactive responses to proactive management.• Minimised service desk contact by 80% and improved customer satisfaction and confidence.

Auckland, New Zealand

Infrastructure Manager for rolling out the Retail Next Generation Telecom platorm at Telecom (Spark) New Zealand.

Pune, Maharashtra, India

Planned, developed, and launched the strategy and delivery of the company’s contact centre technology, and established an offshore centre in India and the UK. Oversaw delivery and infrastructure on behalf of Tech Mahindra.

Coventry, England, United Kingdom

Infrastructure Manager for Fulcrum Connections, a subsidiary of National Grid, UK.

Pune, Maharashtra, India

Designed and built Offshore Development Centres for Zensar. Managed internal IT infrastructure to enable offshore delivery.

Singapore

Citrix Team Leader at Citibank Singapore, Asia Pacific Processing Centre.

Pune, Maharashtra, India

Offshore Development Consutant for P&O Nedlloyd

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Education record