Focused on scaling a Digital Twin Platform business for the built environment, globally.

Lead one of the largest operational delivery locations for Accenture globally with over 30,000+ employees partnering with 100+ Global Clients. The key measures of success focus sharply on value creation for clients, talent development and driving profitable & sustainable growth. The 4 key pillars enabling long term sustainability as a business - Best Talent, Strategic Client partnerships, Operational Excellence and Compressed Transformation.

Part of Transformation Leadership Team charged with developing & executing on the Operations, Finance and Sales Transformation Agenda. 4 key pillars - Standardization - Specialization - Automation - Centralization + the development and deployment of a new ERP as a key enabler for compressed transformation. Member of Digital Portfolio Leadership Team with specific charge on Intelligent Automation for 20,000+ strong employee organization in 100+ countries. Established & scaled multi-site, multi-functional global shared services. Developed the strategic agenda for step-function improvement in service delivery processes across global and regional shared services locations. Fostered global adoption of standardized global processes, systems, leading practices and minimum standards. Established an operations risk framework to drive zero surprise operations. Directly reported to Global COO, CFO and CDO.• Spearheaded the organisation’s automation strategy, pioneering establishment of the Robotic Process Automation Centre of Excellence (RPA CoE) resulting in more than 30% increase in productivity over the past 3 years, significant bottom-line impact and a strong global automation project pipeline for 2021.• Played key role in the Finance and Operations target operating model (TOM) development for disparate entities. Defined common minimum standards for robust shared services. • Unlocked a 40% sales capacity for the APAC region via establishment of business intelligence capability for sales planning and decision support verticals. Created model for global replication. • Captured millions of dollars of savings in annual total cost of operations (TCO) by engineering and rolling out strategies in partnership with operations leadership. • Negotiated government incentives which self-funded global expansion of shared services. • Slashed employee attrition from 32% to 18% and achieved 0 attrition in the leadership team through strategic HR initiatives.

Relocated to lead the company’s new Life Insurance BPO business, building out and executing a go-to-market strategy and business roadmap rooted in delivering the highest quality products and services for global carries in the Life Insurance and Annuities sector. Actively engaged leadership on high level ideas and gained buy-in on continued investment and prioritisation. Subsequently oversaw client acquisition and service delivery. Shaped BPO strategy with process improvement and innovation, heavily leveraging on data and client experience mapping. Enabled business scalability and sustainability via common minimum standards across the entire service delivery organisation. • Built the Life Insurance BPO business from the ground up, achieving 16% YOY revenue growth. Led establishment and scaling of service verticals across Operations, Actuarial, Analytics, Finance and IT Services. • Delivered >$2M in Annuities revenue impact for GE through a focused customer retention program.• Realised a more than 10% annual increase in productivity by fostering a continuous improvement culture, with systems and tools that drove productivity. • Grew client portfolio to include multiple Global Life Insurance Carriers, expanding from the original GE client base. • Recruited, developed and evolved a high-performance Global Business Development and Service Delivery Leadership team, with each member bringing deep industry expertise.• Earned recognition for consistently delivering on productivity commitments to client base and overachieving annual plan commitments during entire stint.

Challenged to grow GE Capital’s business in the United States by driving new relationships with key players within the BFSI space particularly in Life Insurance, Annuities & Long-Term Care Insurance. Crafted winning sales strategies that increased client engagements for BPO services in the areas of Operations, Finance & Accounting, Actuarial, Analytics, Software and IT. Interacted with the executive suite community and other influencers in the target industry, developing deep networks in support of strategic growth and expansion goals. Managed the sourcing, development and execution of engagement strategies and marketing campaigns. Understood the core needs of each client type and built an effective value proposition. • Accelerated Insurance business year-on-year revenue growth to more than 15% as co-lead for the business’ sales cycle. • Won multiple new multi-functional BPO deals including one with a Top 20 US Life Insurer. • Doubled annual revenue with a key GE account. • Achieved year-on-year NPS improvements by building C-level referencability across the client base. • Effectively functioned as Global Relationship Manager for GE Financial Assurance and forged strong CXO networks across the client base. • Built and grew the Marketing function for Financial Services, leading the creation, building and scaling of programs that reached and engaged new clients. • Served as company representative at leading industry events such as the Shared Services & Outsourcing Network (SSON).